Support » Fixing WordPress » Add Media Freezing

  • Hello, When I click on the Add Media button to add images to my pages the media pop up displays but I can’t add images. It freezes and I can’t even exit the pop up. I have updated to the newest version of wordpress and tried multiple browsers. Clearing cookies/cache … Any one experiance this issue before and know a way to resolve this? I have tried deactivating all plugins and it still freezes and won’t allow me to add images to my page.

Viewing 9 replies - 1 through 9 (of 9 total)
  • If you REALLY tried deactivating all your plugins… then the only other place the issue could be is in your theme.

    It’s most likely a javascript conflict… originating from a plugin.. or from your theme.

    So, switch your theme to the default.. and see if the issue persists.

    @josh some users are experiencing problems due to

    Thanks for the replies. I tried yet again deactivating ALL of my plugins and I was able to add media. It must have to do with one of my plugins. Thanks everyone for the links

    @ tomontoast,

    Yes, I know. And thank you for the added information.

    However, a lot of people really don’t deactivate all their plugins.. and say they do.

    So, it’s important we try out best to feel them out and make sure they really did deactivate all their plugins.

    Because… if it’s really a plugin issue… and they said they deactivated them all.. and really didn’t… then we would be chasing a ghost.

    If they really did… then we next move to your solution 😉

    @josh When the problem is javascript related eg. parts of the user interface aren’t working then telling users

    Try adding define(‘CONCATENATE_SCRIPTS’, false ); to the bottom of your wp-config.php file (just before the require_once line).

    seems to sort things out pretty quickly and doesn’t reduce functionality by any noticeable amount even if it doesn’t work.

    Yep. I think between these three solutions… it has fixed pretty much any instance I’ve seen of the media buttons freezing.

    define(‘CONCATENATE_SCRIPTS’, false );
    worked for me!

    i have same fout but i Adding
    define(‘CONCATENATE_SCRIPTS’, false ); but dont work

Viewing 9 replies - 1 through 9 (of 9 total)
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