add media button not working (3 posts)

  1. scbarker6102
    Posted 1 year ago #

    When I click the "add media" button, in a new or existing post, nothing happens.

    My site is: sarahsfare.com

  2. kmessinger
    Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the default theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder and wp-config.php & root .htaccess files - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  3. kmessinger
    Forum Moderator
    Posted 1 year ago #

    You can also look for support at http://mintthemes.com/support-center/ since commercial themes are not supported on this forum.

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