Support » Fixing WordPress » Add Image problem – opens in full window

  • Resolved joehendryart



    I have been using 3.01 since it was released on my main site with no problem until a couple of days ago.

    When I am in a new post and I click the add image button, instead of the new, small window opening up, a full screen opens with the box in the top left hand corner for input and the rest of the screen is white. If I try to upload an image and click insert, the whole screen goes blank and the image is not inserted.

    I have searched the forum and tried deactivating plugins but that did not work.

    Can someone help please?



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  • esmi


    Forum Moderator

    Have you tried:

    – deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the default theme to rule out any theme-specific problems?

    resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress?

    – increasing the memory available to PHP?



    Hi Esmi

    Thanks for taking the time to reply.
    I switched the theme, then deactivated plugins , then went back to the theme I use and it’s working.

    Thanks again!


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