Add Image Not Working

  • Resolved randomuser2000

    (@randomuser2000)


    8 years, 10 months ago

    Hi,

    Add Slide button not working when trying to create the slider. You can select the image but when click to add nothing happens.

    When clicking Preview, it shows my latest notification from the Ultimate Member plugin.

    I can’t try with disabling other plugins or with other themes. This is a live site.

    There is no JS errors on console.

    Using Gameleon Theme, WPML, WP-Rocket, Redis cache etc…

    If i click Preview I see JS errors on console coming from WPML JS files:
    sitepress-multilingual-cms/res/js/scripts.js
    sitepress-multilingual-cms/res/js/post-edit-terms.js

    UPDATE:
    I undrestood why it is loading Notifications from Ultimate Member. When clicking Preview when there is no image (because i can’t add any) it in fact is loading the main site page. The notifications is part of the main page. The errors are when it tries to load the site main page (https://example.com), but still got no errors on unable to add image.

    —————————————————————————————
    The preview works: No
    It works with other themes: Haven’t Tried
    It works when I disable all other plugins: Haven’t Tried
    Meta Slider version: 3.5.1

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter randomuser2000

    (@randomuser2000)

    8 years, 10 months ago

    UPDATE 2:
    In admin.js you are making a request to the “wp-admin/admin-ajax.php(metaslider.ajaxurl)” but when I look to the response it is empty.

    I have “WP Real Media Library” and “Justified Image Grid” plugins.

    Could the WP Real Media Library be the problem?

    Thread Starter randomuser2000

    (@randomuser2000)

    8 years, 10 months ago

    The author of RML just reported that it works fine with RML and JIG. Should I think about WPML again or Redis? I will try to disable Redis and try again.

    Thread Starter randomuser2000

    (@randomuser2000)

    8 years, 10 months ago

    Disabling Redis doesn’t solve it. I think it is all about the request to the admin-ajax.

    matchalabs

    (@matchalabs)

    8 years, 10 months ago

    Hi there,

    Are you able to deactivate all the other plugins to confirm Meta Slider is working in isolation?

    Thanks,
    Dave

    Thread Starter randomuser2000

    (@randomuser2000)

    8 years, 10 months ago

    Hi,

    As i said there is no way that i can deactivate other plugins because this is a live site with a good traffic.

    Don’t you have any ideas about it? Some way that we can debug it on the code side? You know ins and outs of the plugin just give me a code snippet for debugging that area of the slider.

    It is a shame because this plugin is the best one after trying nearly every other slider plugin on the market (oh and unfortunately that god-awful revolution slider that comes with my theme and I lost so much time on it)

    matchalabs

    (@matchalabs)

    8 years, 10 months ago

    Hi there,

    If you could list all the plugins you’re using we could try installing them to reproduce the issue.

    Thanks,
    Dave

    Thread Starter randomuser2000

    (@randomuser2000)

    8 years, 10 months ago

    Hi,

    That would be hard I think. Because I have tons of plugins including a lot of commercial ones. Also that could be my server configuration, some caching setting etc… Wouldn’t it be just easier to debug it in my environment? Just check quickly what it returns when clicking “Add Image” and what should it return normally?

    matchalabs

    (@matchalabs)

    8 years, 10 months ago

    Hi there,

    Please consider upgrading to Meta Slider Pro where we can offer this level of support.

    Thanks,
    Dave

Viewing 8 replies - 1 through 8 (of 8 total)

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