Add customer fields when groups sign up

  • Resolved robiom

    (@robiom)


    3 years ago

    So this is my first post and it’s really long winded to explain the problem but here goes.
    When someone purchases a webinar event ticket as a group (minimum of 3 people) I need to have fields for 3 people, First/Last NAme and email address that has to be entered before the sale can be completed. If 4 or more people want to be in the group I need to be able to have extra fields added dependant on the number in the group.

    That group size is entered first and when the user gets to checkout I need all the extra fields visible and marked necessary.

    The site used to work, or so I’m told. I’ve been asked to try and get it working but I’m fairly new to this and could do with some helpful suggestions.

    Sorry the problem explanation is so convoluted but I’m still trying to get my head around the problem so I can explain it better.

    Thanks in advance

    Rob

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alan Fuller

    (@alanfuller)

    3 years ago

    Are you using an add on for WooCommerce like ‘WooCommerce Box Office’?

    Thread Starter robiom

    (@robiom)

    3 years ago

    No. The only references I can see regarding forms and the like is Tickera Custom Forms and Forms. Neither of which seems to have the functionality that supposedly was working before.

    To be fair, I am a bit sceptical whether this has ever worked as intended!

    Rob

    Plugin Support abwaita a11n

    (@abwaita)

    3 years ago

    Hi @robiom,

    Since this is not a core WooCommerce functionality, you will first want to find out which plugin the site was using for event ticketing. Once you’ve determined the plugin, you can get in touch with the developer for further assistance.

    This forum is intended for handling issues regarding the core WooCommerce plugin, that’s why you’ll be best placed working with the ticketing plugin author regarding this issue.

    I hope this clarifies.

    Thread Starter robiom

    (@robiom)

    3 years ago

    thanks @abwaita. I appreciate your guidance.

    Rob

    Plugin Support abwaita a11n

    (@abwaita)

    3 years ago

    You’re welcome!

    I’ll go ahead and mark this thread as resolved now in favor of support on the issue directly from the plugin author.

    If you have any questions on the core WooCommerce plugin, please feel free to create a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
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