Support » Plugin: All In One WP Security & Firewall » “Add Captcha To Comments Form” is not working

  • Hi,
    If I enable “Add Captcha To Comments Form” no captcha will appear on the comment form. Moreover like this added comments will be lost and the user redirected to the websites’ home. Disabling it makes the comment functionality work properly again.

    Its not working on 2 totally independent WordPress themes with a blog actually. See link. I can provide you with another site where its the same.

    Captcha on the login (backend) page actually works.

    Cheers,
    Cesare

    • This topic was modified 1 year, 10 months ago by cesare2016.
    • This topic was modified 1 year, 10 months ago by cesare2016.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, can you test one of WordPress default themes like Twenty Sixteen or Seventeen? This looks like a theme issue.

    Kind regards

    You are probably right. But this is of no use to me. How to fix it? What to look for?

    I am enabling this feature on 6 of our sites (with different themes), 3 of them have actually a blog:
    – on one them the captcha is displaying correctly
    – on two of them it is not there at all

    This is a failure rate of 66% on complete different themes chosen randomly. I am pretty sure I am not the only one having that. Even if this is a theme issue you probably should still look into it or give some kind of description for people how to fix that.

    Cheers,
    Cesare

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, I have submitted a message to the plugin developers to investigate further your request/issue.

    Thank you

    Here is the other example where it doesn’t work: THansk for your help.

    Thanks for your help.

    Cheers,
    Cesare

    Plugin Author wpsolutions

    (@wpsolutions)

    Hi,
    The aiowps plugin uses the following action hooks to display the captcha form depending on whether a user is logged in:

    comment_form_after_fields
    comment_form_logged_in_after

    As suggested previously, you should try to confirm whether it is your theme which is causing this issue by doing a quick test and reverting to twentyseventeen or similar.
    If you find that the captcha works correctly when you revert to twentseventeen, then you will at least know the cause of the issue and you can then ask your theme developer to investigate why it is not working.

    Yes its a theme issue. But its a theme issue for 2 out of 3 themes (66%; chosen randomly)! This means it will probably be a theme issue for many other people as well, they may just not have noticed it.

    I thought you could give people some advice how to fix it. Otherwise we we’ll simply disable this feature.

    Cheers,
    Cesare

    • This reply was modified 1 year, 10 months ago by cesare2016.
    • This reply was modified 1 year, 10 months ago by cesare2016.
    Plugin Author wpsolutions

    (@wpsolutions)

    Have you tried asking the theme developer if they have any relevant comment hooks which can be used to add extra fields to the comment form?
    I recommend that you also show them the hooks aiowps uses to add the field in the comment form and ask them why those hooks don’t work on their theme?

    Hi,
    Not yet. Good point actually. I am going to ask them now and let you know.

    plugin developer its templatemonster.com. they usually do really a good job. also with support.

    had an online chat with them. they basically say that they don’t support “all” plugins and that they did everything OK and that I should check out another plugin… you probably know this ridiculous game of blaming the others and vice versa…

    told them that if they break general rules for plugins integration thats something they should care about…they opened a ticket now. don’t think it will yield a lot…

    Plugin Author wpsolutions

    (@wpsolutions)

    So if they say their theme is coded well, then ask them:
    “how can you programmatically (via hooks) add extra fields to the comment form?”

    I just took a look at your comment form from the link you provided and judging by the css class names of the fields it doesn’t look like the standard comment form.

Viewing 10 replies - 1 through 10 (of 10 total)
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