Support » Plugin: WooCommerce » Add billing details to existing Woocommerce users

  • Resolved petebm

    (@petebm)


    Up until now, we have used a single registration field to identify our Woocommerce customers, and exported orders to a separate inventory/invoicing package which contains all other necessary details such as billing name, address etc.

    We now need to store those details within Woocoomerce (in order to be able to integrate it with Zoho – the integration module looks for those fields); is there any way we can edit our existing WC users to include them, ideally by importing? That same identifying field exists in both systems.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Update – the Billing First name & Last name fields are in fact already populated in the user’s profile, but they don’t seem to get transferred automatically to the order details, which is where we need them . . .

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    After reading through your messages, I’m not entirely clear on what you need. Are you looking to update the customer information that’s stored in wp-admin > Users, or do you need to update existing orders with updated customer information? Or maybe both?

    Hi

    Many thanks for your response, & apologies for not making myself clear. I’d like to update the customer information for existing users, (but not existing orders); when I look at wp-admin > Users I can see that the First name and Last name are filled in under the heading Customer billing address, but not the address details. This is not surprising, as we don’t ask for them when customers (Club members whose address details we already have) register on the site. However, I would now like to retrospectively fill those address fields in.

    I hope that clarifies things.

    • This reply was modified 1 year, 1 month ago by petebm.
    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    Thanks for the additional detail!

    WooCommerce (and WordPress) tend to look to CSV files for uploading and import, as well as updating. This plugin will allow you to import customer data and merge it with existing customers on your Woo site:
    https://woocommerce.com/products/customerorder-csv-import-suite/

    I hope that helps you in the right direction – let us know if you have any further questions!

    OK – thank you for that.

    Part of the problem that I’m trying to get around is that WooCommerce doesn’t seem to recognise the Billing details shown for a WP user. Looking at that user’s details, First name and Last name are already shown (from when the user registered), and I can manually add address details and save them . . . BUT when I look at the order that’s been placed, there are no details shown under ‘Billing’. Is there a setting somewhere that’s stopping the user’s Billing details being transferred to orders?

    There’s not going to be any point importing user details if they don’t then show up on orders!

    OK – scrap the above. I had set the billing details to not be shown on the checkout page as they weren’t necessary, and didn’t realise that also meant they wouldn’t get passed to the order – I assumed they’d just be filled in in the background.

    Thanks again for your help

    • This reply was modified 1 year, 1 month ago by petebm. Reason: Sorry - replied before I'd tried all solutions at my end!
    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Thanks for the update – I’m glad you figured it out! 🙂

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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