Hi shruti2319,
The issue can’t be replicated on our end. Can you please share step-by-step instructions to generate the issue or a screenshot/ screencast if possible so we can check and help you to fix the issue.
Regards,
Sumit
if logic addon is activated then unable to select condition and if addon is deactivated then we can select condition
Hi Shruti2319,
It is a bit hard to answer why you are experiencing this issue. The best advice I can give is the standard fault finding and fixes.
I first advise you to clear the cache and cookies. The issue could also be due to a theme or plugin conflict
Themes:
As a test, switch to a default theme such as twenty-twenty and see if this fixes it.
Plugins:
If that doesn’t work, also deactivate all plugins apart from RM and see if this fixes. if it does, re-enable one at a time to see which is causing the error. If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users
https://en-gb.wordpress.org/plugins/health-check/
Regards,
Sumit
it is possible for you to give remote support from our side immediately
Hi @shruti2319
As I can see that you are our pro customer so I request you to please submit your issues on our official support channel, so we can take it up there.
As per forum guidelines
For support of commercial themes or plugins, go to the official support channel.
In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.
Ultimately, the vendors are responsible for supporting their commercial product.
If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them towards your own support resources.
Regards,
sumit
