Add a role as “agent”

Hi @jahmedas !

Thank you, but this is not really what I need 🙂
In fact, I have my custom role called “lawyers”. But the users attached to this role don’t appear in the “Support staff” dropdown attached to a new ticket. In this dropdown, I only have “administrators” or “agent”.
I want to be able to choose my “lawyers” users in this dropdown.

Thank you in advance,
Cedric

Hello,

No, it’s custom code 😉 !

I finally achieve this like that:

$lawyer = $wp_roles->get_role('lawyer');
  
  $agent_cap = apply_filters( 'wpas_user_capabilities_agent', array(
		'view_ticket',
		'view_private_ticket',
		'edit_ticket',
		'edit_other_ticket',
		'edit_private_ticket',
		'assign_ticket',
		'assign_ticket_creator',
		'close_ticket',
		'reply_ticket',
		'create_ticket',
		'delete_reply',
		'attach_files',
		'ticket_manage_tags',
		'ticket_manage_products',
		'ticket_manage_departments',
		'ticket_manage_priorities',
		'ticket_manage_channels',
		'ticket_manage_privacy',
		'ticket_manage_ticket_type',
	) );
  
  foreach ( $agent_cap as $cap ) {
		if ( null != $lawyer ) {
			$lawyer->add_cap( $cap );
		}
	}

Kind regards,
Cedric