Support » Plugin: iThoughts Tooltip Glossary » Add a Glossary Index window doesn’t load

  • Resolved ambertmg

    (@ambertmg)


    When in a page, if I click the Add a Glossary Index icon, there is briefly a black circle with blue spinning wheel, but then the window never appears for me to be able to add the index. The Add a Tooltip tool and window works fine.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Gerkin

    (@gerkin)

    __,

    Without logs, I can’t help. https://wordpress.org/support/topic/readme-before-posting-2/

    ______.

    Thread Starter ambertmg

    (@ambertmg)

    We pulled the logs and nothing showed. In the meantime, I figured out a workaround using shortcodes.

    By the way, when I click the link to the readme, there is an error and it cannot be accessed.

    This page isn’t working
    http://www.gerkindevelopment.net redirected you too many times.
    Try clearing your cookies.
    ERR_TOO_MANY_REDIRECTS

    Plugin Author Gerkin

    (@gerkin)

    My site’s problem should be fixed now.

    I’d be happy anyway to know what is happening. Even if you found a workaround, I’d like to understand & fix the problem. So, if you have time to dig a bit and collect some infos I could use, I’d be thankful.

    Thread Starter ambertmg

    (@ambertmg)

    We tried to pull an error log but nothing appeared, so I’m not really sure how to recreate the problem.

Viewing 4 replies - 1 through 4 (of 4 total)
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