Support » Fixing WordPress » add a doman to wordpress

  • Hello,
    I am new and the system is a bit complex for me, I would be very grateful for your help.
    I have a package I purchased with a domain on which I installed WordPress and everything is fine. But at the same time I bought a domain from an outside company and I want to associate it and build a WordPress site for it as well. I was able to associate the domain with the hosting company but I am unable to install WordPress for it. I registered in the control panel both in adding a domain and in a subdomain, I know which one is correct and in any case none of them gives me access to the management interface. Thank you

    • This topic was modified 4 months, 4 weeks ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Everything else WordPress topic
Viewing 11 replies - 1 through 11 (of 11 total)
  • Assuming you’ve logged into your domain management control panel (where you registered the domain) and updated the records correctly, this could be a propagation issue.

    If you did that, bear un mind it can take up to 48hrs to propagate (usually it takes less time, but it all depends on a few factors which I won’t go into here).

    If it’s been longer than or close to 48hrs and your domain name still doesn’t resolve to your website, any reputable host should be able to point you in the right direction – or at the very least check that you’ve done everything right.

    Good luck.

    Thread Starter ANAT EREZ ROE

    (@anati2929)

    Thank you very much for your help!

    This step has been successfully performed. The domain is associated with a hostgetor, but I am unable to connect to the management interface. I type http://www.mydomain / wp-admin and get a 404 message

    My question is after the domain is associated, how do I manage to build the site.

    Thanks again

    Try this URL instead: http://www.mydomain/wp-login.php and let me know what happens.

    If you visit http://www.mydomain does it show your website? If not, pass your domain through this service to be absolutely sure it’s resolving to the intended IP address: https://mxtoolbox.com/DNSLookup.aspx

    • This reply was modified 4 months, 4 weeks ago by Michael Ott.

    Oh! This could also be a subdomain issue. Does it work without the www

    Try http://mydomain/wp-admin

    The domain is associated with a hostgetor, but I am unable to connect to the management interface. I type http://www.mydomain / wp-admin and get a 404 message

    How is the domain “associated” with Hostgator? What exactly have you done?

    And what “management interface” are you referring to? WordPress admin dashboard? Or your hosting control panel?

    In addition to answering the above, can you also provide the actual domains in question (both) so we can take a look?

    Since, from your first post, you’ve not installed WordPress for the second domain yet, then this “management interface” can only refer to your hosting control panel… in which case you may need to contact your host for help.

    Standing by for your response.

    Thread Starter ANAT EREZ ROE

    (@anati2929)

    Thank you very much
    I will try to answer:

    I have 2 domains
    tiulist.com – and it works well and is linked to WordPress

    The other tuilist.co.il – I can not install WordPress for him and get access to the management interface.

    I registered the subdomain through Hostgator and it appears there as follows:

    Modify a Subdomain
    Search
    Subdomains Document Root Redirection Actions
    tiulist.tiulist.co.il /tiulist.co.il not redirected
    tiulist.tiulist.com /tiulist.co.il not redirected

    This is a little perplexing.

    DNS Tools says DNS Record not found for tiulist.co.il, yet it also says “Your DNS hosting provider is HostGator” when checking tiulist.tiulist.co.il. I don’t understand how that can be possible.

    It would be difficult to try and troubleshoot this from here, unless someone with more domain management expertise can offer assistance, but I would reach out to the domain host and see if they can help you sort out the issue. It’s probably a basic config issue they can easily resolve.

    If they can’t help you, come back here to continue this thread.

    Good luck!

    I registered the subdomain through Hostgator and it appears there as follows:

    This is your problem. You added a sub-domain, but not the domain itself. That’s why @mikeyott is seeing an A-record for the subdomain, and nothing for the root domain.

    Your host is using the cPanel control panel. If you want to host a second domain under the same cPanel account, you MUST set up the second domain –the full domain, not a sub-domain — as an ADD-ON domain.

    cPanel will then add the necessary DNS A-record for the root domain, and create a subfolder that will store this second domain’s website.

    So…

    1) Remove the sub-domain (and any folder it created, but TAKE CARE NOT TO REMOVE any folder storing the website of the other domain).

    2) Add the second domain as an ADD-ON domain. If you don’t see this option in your cPanel, please contact your host: as we don’t have access to your hosting account, there’s absolutely nothing we can do to help you here.

    NB: Depending on the version of the cPanel software your host offers, creating the ADD-ON domain may also create a subdomain but on the primary (ie first) domain. Under no circumstances should you end up with a sub-domain on the second domain, unless that’s what you really want.

    See Hostgator’s own documentation here: https://www.hostgator.com/help/article/please-read-before-creating-an-addon-domain

    Standing by for feedback.

    I can see the second domain is working now: https://tiulist.co.il/

    The reason you’re seeing the error message: “It appears you don’t have permission to access this page. 403 Error. Forbidden.”

    … is that there’s no file in the second domain’s folder to be displayed.

    Your next step is to install WordPress into the empty folder!

    How did you install WordPress on the first domain?

    Chances are there’s an auto-installer in your cPanel that you can use to install WordPress automatically. I recommend you use the cPanel WordPress auto-installer.

    If you’re absolutely sure there’s no auto-installer in your cPanel, you’ll need to manually upload the WordPress software hosting account and run the installer, following the manual installation guide.

    Again, your host should always be able to help you with this.

    Good luck!

    This is your problem. You added a sub-domain, but not the domain itself. That’s why @mikeyott is seeing an A-record for the subdomain, and nothing for the root domain.

    Thanks for clearing that up, @gappiah. I didn’t know it was possible to create a sub-domain when the root domain hasn’t been done yet, hence my confusion.

    @anati2929 – I think @gappiah has you covered – good luck!

    • This reply was modified 4 months, 4 weeks ago by Michael Ott.
    Thread Starter ANAT EREZ ROE

    (@anati2929)

    I thank you all very much,
    Indeed the problem was solved, we were able to get in and learn some new things.
    many thanks!!!

Viewing 11 replies - 1 through 11 (of 11 total)
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