Title: AD Sync not working
Last modified: January 4, 2019

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# AD Sync not working

 *  Resolved [criskolkman](https://wordpress.org/support/users/criskolkman/)
 * (@criskolkman)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/ad-sync-not-working/)
 * Hello,
 * I want to use this plugin on my WordPress (version 5.0.2) but when I use Sync
   to WordPress, I get the following error:
 * Error: username or email already exist
    The username or/and email address provided
   already exist, or result associated, to another existent user account on our 
   forum database.
 * It does not matter which AD user I test with, I keep getting this error while
   there is no user registered with the email address.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [schakko](https://wordpress.org/support/users/schakko/)
 * (@schakko)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/ad-sync-not-working/#post-11051910)
 * The error you described (“The username or/and email address provided already 
   exist, or result associated, to another existent user account on our forum database.”)
   seems to originate from the “WP w3all phpBB” plug-in. Please get in contact with
   their support team as we can’t reproduce this error.
 *  Thread Starter [criskolkman](https://wordpress.org/support/users/criskolkman/)
 * (@criskolkman)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/ad-sync-not-working/#post-11052072)
 * Thank you for your answer.
    Disabling WP w3all phpBB and running the sync works
   indeed, so a problem with WP w3all phpBB…

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘AD Sync not working’ is closed to new replies.

 * ![](https://ps.w.org/next-active-directory-integration/assets/icon-256x256.png?
   rev=2517660)
 * [Next Active Directory Integration](https://wordpress.org/plugins/next-active-directory-integration/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/next-active-directory-integration/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/next-active-directory-integration/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/next-active-directory-integration/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [criskolkman](https://wordpress.org/support/users/criskolkman/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/ad-sync-not-working/#post-11052072)
 * Status: resolved