Thank you for trying our plugin @1839lab
Did you try to log out and log back in? If you did, does the plugin keep a log of such action?
If the issue persists, it seems like the plugin is failing to create the database tables. Do you have access to your website’s database, maybe via phpMyAdmin / Cpanel? If you do, can you please confirm if you have the following two tables:
- wp_wsal_metadata
- wp_wsal_occurrences
Looking forward to hearing from you.
Hello and thanks for the reply.
I logged out and logged in, but there is no trace of this activity.
Also I went into phpMyAdmin and couldn’t find the two tables. I also used the search but nothing.
I don’t know how to explain it exactly, but is it possible that the two tables aren’t there because my site has some kind of subdatabase?
I don’t have the normal “wp_etc etc”, but “1839riv_ etc etc”.
I wanted to attach a screenshot but I don’t know how.
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This reply was modified 2 months, 2 weeks ago by
1839lab.
Thank you for the update.
No, the prefix of the tables names does not make a difference. If you cannot see the tables it means that the plugin is failing to create them. This could be because of restricted permissions, unless you have a plugin that restricts access.
Are you aware of having such plugins? If not, I’d suggest checking the MySQL user permissions. If you are not familiar with the database permissions I’d recommend you to contact your web hosting provider.
Keep us posted about this.
I checked. The database privilege is “USAGE”, which if I understand correctly would correspond to “no privilege”, correct? In this case what should I do?
Hello @1839lab!
Thank you for the additional details!
Indeed, as per my experience, usually, the USAGE privilege (commonly used in MariaDB) is a special privilege that only allows the user to connect to the database, but it doesn’t grant any access to perform operations on database objects like tables. Based on this, I believe the issue you’re experiencing is likely related to permissions.
I recommend reaching out to your hosting provider (if you haven’t already) to ensure that the database user is granted the necessary privileges, such as: CREATE, ALTER, DROP, INSERT, UPDATE, DELETE, and SELECT. These permissions are required for most of the plugins to work properly.
Once the correct permissions are set, I’m confident this will resolve the issue you’re encountering.
Let me know how it goes and if you need further assistance!
I am glad to read that @1839lab
Please spare a minute to rate our plugin and service. These ratings are really helpful for the plugin.
Thank you and have a good weekend.
