Title: Activecampaign errors
Last modified: January 6, 2022

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# Activecampaign errors

 *  Resolved [dcrk](https://wordpress.org/support/users/dcrk/)
 * (@dcrk)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/activecampaign-errors/)
 * I get errors when a contact is updated.
 * “Error while performing method update contact: Error performing ActiveCampaign
   API call contact edit. Response”
 * Can you help us identify why is not working, please?
 * Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Jack Arturo](https://wordpress.org/support/users/verygoodplugins/)
 * (@verygoodplugins)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/activecampaign-errors/#post-15225376)
 * [@dcrk](https://wordpress.org/support/users/dcrk/) Was it working before and 
   the error just started?
 * That error means you got an empty response from the AC API. Usually that means
   the API is down, or didn’t respond in time.
 * If you check [https://status.activecampaign.com/](https://status.activecampaign.com/)
   they are reporting some problems today (I recommend subscribing to status updates
   via email). If that’s the case then it should start working again automatically.
 * If the error is happening continuously, make sure your API key is correct by 
   going to Settings >> WP Fusion >> Setup and click Refresh Available Tags & Fields.
   If there’s anything wrong with your credentials you’ll see it there 👍
 *  Thread Starter [dcrk](https://wordpress.org/support/users/dcrk/)
 * (@dcrk)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/activecampaign-errors/#post-15228458)
 * Hi [@verygoodplugins](https://wordpress.org/support/users/verygoodplugins/),
 * Thanks for the fast reply. This is happening for quite some time now. The key
   wasn’t right. I have updated the key and the connection work. I’ll keep an eye
   to see if the errors are still appearing.
 * Thanks for your help!
 *  Plugin Author [Jack Arturo](https://wordpress.org/support/users/verygoodplugins/)
 * (@verygoodplugins)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/activecampaign-errors/#post-15228935)
 * [@dcrk](https://wordpress.org/support/users/dcrk/) Ah, yup, I was able to reproduce
   the same bug— if the key is incorrect you get an empty error message.
 * We’ll have this fixed for the next update so the error message is more helpful.
 * Glad to hear it’s working now 🙂
 *  Thread Starter [dcrk](https://wordpress.org/support/users/dcrk/)
 * (@dcrk)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/activecampaign-errors/#post-15229414)
 * Hi [@verygoodplugins](https://wordpress.org/support/users/verygoodplugins/),
 * It is working great! Thanks for your help!
 * Regards!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Activecampaign errors’ is closed to new replies.

 * ![](https://ps.w.org/wp-fusion-lite/assets/icon-256x256.png?rev=3032199)
 * [WP Fusion Lite - Marketing Automation and CRM Integration for WordPress](https://wordpress.org/plugins/wp-fusion-lite/)
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 * 4 replies
 * 2 participants
 * Last reply from: [dcrk](https://wordpress.org/support/users/dcrk/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/activecampaign-errors/#post-15229414)
 * Status: resolved