Support » Plugin: BulletProof Security » Activation Problem “Unable to get the host name”

  • Resolved AgnesKarikaturen

    (@agneskarikaturen)


    I moved my website from a server in the USA to Switzerland, maybe I didn’t changed all necessary things in wp-config.php etc.

    I bought the BPS Pro version and installed it on another website successfully: https://www.geschenkidee-60-jahre.ch/

    Now I wanted to install it on my main page http://www.Live-Karikaturen.ch too, where I use already the security plugin BBQ PRO. When BPS works, I guess I can deinstall BBQ PRO. BPS Installation works fine beside of a small error about some time limit, which was automatically turned off, but I think this is no problem

    When during activation I save the Download-Request Key and klick on “Get Activation Key” I get this error message:

    Unable to get the host name for the AITpro API Server using gethostbyaddr

    I tried to deactivate the BBQ PRO Plugin, but the error remains. Any ideas? Thanx for help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • SORRY Just now I got the activation key by E-Mail and Activation was successful. I don’t know what this error was, but ok, not it looks fine. Site will be protected.

    Plugin Author AITpro

    (@aitpro)

    Glad to hear you received the BPS Pro Activation Key email.

    Also any time you move, migrate or clone a website to another website or web host server you need to rerun the BPS Pro Pre-Installation Wizard and Setup Wizard to update any BPS Pro plugin settings that need to be updated for the new site/host server.

    • This reply was modified 1 month, 2 weeks ago by AITpro.
    Plugin Author AITpro

    (@aitpro)

    Resolving thread

Viewing 3 replies - 1 through 3 (of 3 total)
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