Title: Activation Error
Last modified: January 31, 2017

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# Activation Error

 *  Resolved [mobah](https://wordpress.org/support/users/mobah/)
 * (@mobah)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/activation-error-64/)
 * Hello
    I thank you for this plugin
 * I’m sorry but I am unable to activate the plugin. The’ve installed but not activated.
   
   it has error : ” Failed to connect to chat server ”
 * Please help me until I succeed
 * thank you
    -  This topic was modified 9 years, 8 months ago by [mobah](https://wordpress.org/support/users/mobah/).

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [ChatBro](https://wordpress.org/support/users/yozeg/)
 * (@yozeg)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/activation-error-64/#post-8725050)
 * Hello. Thank you for reporting the issue. Please upgrade to version 2.0.1. I’ve
   added more informative message on activation error. Please send me that message.
 *  Thread Starter [mobah](https://wordpress.org/support/users/mobah/)
 * (@mobah)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/activation-error-64/#post-8725602)
 * thank you
 * This time the error.
    **Last web address:** “/wp-admin/plugins.php?action=activate&
   plugin=chatbro%2Findex.php&plugin_status=all&paged=1&s&_wpnonce=597c76affb”
 * **Error**
    “Failed to call chat constructor: cURL error 28: Connection timed 
   out after 5001 milliseconds”
 * Many thanks for your support
    -  This reply was modified 9 years, 8 months ago by [mobah](https://wordpress.org/support/users/mobah/).
 *  Plugin Author [ChatBro](https://wordpress.org/support/users/yozeg/)
 * (@yozeg)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/activation-error-64/#post-8729369)
 * Please make sure that [https://www.chatbro.com](https://www.chatbro.com) is reachable
   from your server.
 *  Thread Starter [mobah](https://wordpress.org/support/users/mobah/)
 * (@mobah)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/activation-error-64/#post-8730623)
 * Hello dear
    If you’re saying I’m logged [http://www.chatbro.com](http://www.chatbro.com).
   I would say yes
 * I am logged in and have access to the site.
    What should I do, but I do not know
   the exact logged.
 * thank you
 *  Plugin Author [ChatBro](https://wordpress.org/support/users/yozeg/)
 * (@yozeg)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/activation-error-64/#post-8730813)
 * No I mean reach it from the server not from your desktop. According to the error
   messages your server couldn’t establish connection to [http://www.chatbro.com](http://www.chatbro.com)
   for some reason. Can you ping [http://www.chatbro.com](http://www.chatbro.com)
   from your server?
 *  Plugin Author [ChatBro](https://wordpress.org/support/users/yozeg/)
 * (@yozeg)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/activation-error-64/#post-8730815)
 * I mean the server where your wordpress is hosted.
 *  Thread Starter [mobah](https://wordpress.org/support/users/mobah/)
 * (@mobah)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/activation-error-64/#post-8730853)
 * Many thanks for your support

Viewing 7 replies - 1 through 7 (of 7 total)

 The topic ‘Activation Error’ is closed to new replies.

 * ![](https://ps.w.org/chatbro/assets/icon-256x256.png?rev=3091139)
 * [Chat Bro Live Group Chat](https://wordpress.org/plugins/chatbro/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/chatbro/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/chatbro/)
 * [Active Topics](https://wordpress.org/support/plugin/chatbro/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/chatbro/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/chatbro/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [mobah](https://wordpress.org/support/users/mobah/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/activation-error-64/#post-8730853)
 * Status: resolved