Title: Activation Error
Last modified: June 19, 2026

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# Activation Error

 *  Resolved [leemn](https://wordpress.org/support/users/leemn/)
 * (@leemn)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/activation-error-131/)
 * When I try to use the wp-cli to create the site for cleantalk security I get 
   the following error ( see below ). I suspect this might be due to an email address
   mismatch on the site; however, in my profile I have the “Policy about adding 
   new sites without authorization” set to **off **which means it should only be
   using my user token to add the site to cleantalk security with the email address.
   Sure I can get the key from the portal and add it manually, but I don’t want 
   to do that for each site given the number of sites I’m managing. Suggestions??
 * **wp spbc create –token=mytoken –domain=domain.com –email=me@home.com**
   Service
   creation start..Redirect after activation disabled..Trying get api key via WP_CLI
   utils..Api key installed: keyreturnedRunning synchronization process and SFW 
   update init..Error occurred while syncing:\ArrayObject::__set_state(array(‘firewall_update’
   =>array (‘error’ => ‘FW UPDATE INIT: KEY_IS_NOT_VALID’,‘error_time’ => 1781871148,),))
   Service created successful.
 * **wp spbc create –token=mytoken –domain=domain.com **
   Service creation start..
   Redirect after activation disabled..The email is not specified, the administrator’s
   email will be used: [websites-admin@mydomain.com](https://wordpress.org/support/topic/activation-error-131/websites-admin@mydomain.com?output_format=md)
   Trying get api key via WP_CLI utils..API error:Forbidden. Invalid authorization
   data.

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/activation-error-131/#post-18943563)
 * Hello leemn,
 * The “Policy about adding new sites without authorization” option is disabled 
   in the account associated with the site administrator’s email address, correct?
   If so, that is the reason for the “Forbidden. Invalid authorization data” response.
 * Regarding the “FW UPDATE INIT: KEY_IS_NOT_VALID” issue, please confirm whether
   the keys match: ‘keyreturned’, the one stored in the plugin, and the one displayed
   in the [me@home.com](https://wordpress.org/support/topic/activation-error-131/me@home.com?output_format=md)
   account.
 *  Thread Starter [leemn](https://wordpress.org/support/users/leemn/)
 * (@leemn)
 * [2 weeks, 5 days ago](https://wordpress.org/support/topic/activation-error-131/#post-18943602)
 * To answer your question – yes the keys match. I checked the key in the dashboard
   against the one used with the plugin and it’s the same.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/activation-error-131/#post-18943700)
 * Thank you for the confirmation. I will ask our developers about this. We will
   return to you within 1-3 business days.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 weeks, 4 days ago](https://wordpress.org/support/topic/activation-error-131/#post-18943702)
 * One more thing, could you tell us your CleanTalk service ID?
 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [2 weeks, 2 days ago](https://wordpress.org/support/topic/activation-error-131/#post-18944674)
 * Hello [@leemn](https://wordpress.org/support/users/leemn/),
 * We’ve made some changes to our plugin. Please, use this instruction below to 
   install the fixed version (the fix will be included in the further version):
 * Download link: [https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip](https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip)
    1. Go to the WordPress Administrator Panel —> Plugins.
    2. Find the plugin “Security by CleanTalk” —> Deactivate.
    3. After the automatic page refresh, find the plugin again “Security by CleanTalk”—
       > Delete. Confirm “Yes, delete these files”.
    4. Go to Plugins —> Add New —> Upload Plugin.
    5. Download the plugin archive from the link above.
    6. Choose the downloaded archive and press “Install Now”.
 * After that, please recheck this issue.
 * Please let us know the results.
 *  Thread Starter [leemn](https://wordpress.org/support/users/leemn/)
 * (@leemn)
 * [2 weeks, 2 days ago](https://wordpress.org/support/topic/activation-error-131/#post-18945005)
 * Same issue below is the result. I compared the key returned with both the key
   used in the plugin and the portal and they are all the same. This is for Service#
   2245752
 * Message output after using **wp spbc create –token=mytoken –domain=domain.com–
   email=me@home.com**
 * Service creation start..
   Redirect after activation disabled..Trying get api key
   via WP_CLI utils..Api key installed: y8u5apikeyRunning synchronization process
   and SFW update init..Error occurred while syncing:\ArrayObject::__set_state(array(‘
   firewall_update’ =>array (‘error’ => ‘FW UPDATE INIT: KEY_IS_NOT_VALID’,‘error_time’
   => 1782132194,),))Service created successful.
 * **I see this for the plugin on the website **
 * 2026-06-22 12:43:14: Updating firewall: “FW UPDATE INIT: KEY_IS_NOT_VALID”
 * **I see this message in the portal for the website **
 * Need setup / Setup Manual
 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [2 weeks, 2 days ago](https://wordpress.org/support/topic/activation-error-131/#post-18945104)
 * Thank you for your reply.
 * I will ask our developers about this. We will return to you within 1-3 business
   days.
 * Please wait.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 weeks, 1 day ago](https://wordpress.org/support/topic/activation-error-131/#post-18946295)
 * Hello,
 * We’ve made more fixes. Please re-download and install the fixed version:
 * [https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip](https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip)
 * Did it work?
 *  Thread Starter [leemn](https://wordpress.org/support/users/leemn/)
 * (@leemn)
 * [2 weeks, 1 day ago](https://wordpress.org/support/topic/activation-error-131/#post-18946374)
 * That version worked I did not see any error from the command. The keys match 
   and the plugin appears to be fine.
 * The only thing I noticed was in the dashboard on the Cleantalk site it shows “
   Need Setup / Setup Manual”; however, everything else appears to be fine the access
   keys match and in the plugin I don’t see any errors. I tried a “sync to cloud”
   thinking that might clear the message in the portal/dashboard no luck. But the
   plugin appears to be working fine, so the message in the portal/dashboard might
   be something on the backend which needs to be set..
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 weeks ago](https://wordpress.org/support/topic/activation-error-131/#post-18946594)
 * Thank you for your feedback. It appears that all websites are correctly set now.
   Please get in touch with us through our private Ticket System if you need any
   further assistance:
 * [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 *  Thread Starter [leemn](https://wordpress.org/support/users/leemn/)
 * (@leemn)
 * [2 weeks ago](https://wordpress.org/support/topic/activation-error-131/#post-18947199)
 * Thank you! Tell the support team I appreciate the quick response in solving this
   issue.
 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [2 weeks ago](https://wordpress.org/support/topic/activation-error-131/#post-18947229)
 * We are happy to help!

Viewing 12 replies - 1 through 12 (of 12 total)

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 * 12 replies
 * 4 participants
 * Last reply from: [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * Last activity: [2 weeks ago](https://wordpress.org/support/topic/activation-error-131/#post-18947229)
 * Status: resolved