Support » Plugin: Astra Widgets » Activating causes WP dashboard timeout

  • Resolved Springtide

    (@reneyoung)


    I’m using the Astra Pro theme and I installed this plugin just now to add social media links to the footer, as recommended in one of the Astra documentation pages. As soon as I activated the plugin, I could no longer access any of the WP dashboard menu items. It times out. I deactivated the plugin and the problem went away. Activated it again, and the problem returned, definitely implicating the plugin. This is quite unexpected, as everything to do with Astra has been great so far.

    Also, I see no replies have been made to any posts here for almost a year. I guess no one from Brainstorm is monitoring this forum any more?

Viewing 1 replies (of 1 total)
  • Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hi @reneyoung,

    Sorry for the delay.

    This most probably related to the file permission. We load icons.json file in plugin. Sometimes on some specific servers, there is not enough permission to read the file icons.json file.

    wp-content\plugins\astra-widgets\assets\fonts\icons.json

    Please check the permission to the above file or contact your hosting provider to update the permissions. This should resolve the issue.

    And regarding monitoring the forum, yes, actually we don’t monitor this forum regularly for support questions. Please reach out to us through our Support Portal for faster and better experience.

    Kind regards,
    Herman 🙂

Viewing 1 replies (of 1 total)
  • The topic ‘Activating causes WP dashboard timeout’ is closed to new replies.