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Activate/Preview Error – Elegant themes

  • I am trying to activate a theme from elegant themes, and am not having success. I have:
    1) uploaded it via .ZIP and tried to preview/activate
    2) manually FTP up and installed it
    (I have tried multiple elegant themes in both chrome & safari, hosted on earthlink)

    both ways show up as a thumbnail and come through in the ‘themes’ category, but when I preview/activate, they show up completely blank/white.

    Please help & thanks for the suggestions.

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