Support » Themes and Templates » Activated new theme, website now down and can't get into dashboard

  • Resolved clairegoldthorp


    My website is
    Originally I wrote a wordpress theme myself from scratch. However I wanted something a bit easier to use so using filezilla I uploaded the platform theme into my theme directory on my cpanel with aventurehost.

    In the wordpress dashboard I went to theme and clicked “activate” for the platform theme…. Then everything died! My website is down, I can’t login to the wordpress dashboard for so i cant change it back!

    Please help, really dont know what to do. Is there anything I can change in my cpanel to at least revert back to my hand made “atta_theme”?

    I’ve guessed the version of wordpress as I cant log in and I know I haven’t upgraded recently.

Viewing 9 replies - 1 through 9 (of 9 total)
  • esmi


    Forum Moderator

    Try switching to the Twenty Eleven theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.

    I logged into my cpanel and changed the name of “platform” theme. Which allowed me to log back into my dashboard and go back to my handwritten theme! Thankyou!



    Forum Moderator

    No problem 🙂

    I’m having this same problem, after activating this theme I get a 404 page error.

    Hi, I have resolved this…..
    Upgrade to the latest WordPress 3.2.1 and then preview your new theme rather than activate it AND IT WORKS !!!
    Obviously then you CAN activate it 🙂
    Hope this helps
    God Bless

    HELP – PLEASE! My website is not pulling up. I updated my GRAPHENE theme template because I was assured that if I hadn’t tinkered with the theme codes, it was ok to upgrade. Now it shows up ‘updating to 1.0’ when I try to login to my site. even logging into WordPress gives me this error.

    I didn’t do a full back up – the last full back up was 3 months ago. I feel like a moron for not doing so but is there any way for my site to come back??

    Please help!

    Have you tried the suggestion @esmi posted up above, post #2.

    (btw, your content is fine… it’s safe in the database … once the issue is sorted, your content will come back)

    You’d also be much better off posting a new topic, hopping into someone else’s isn’t ideal – and worse, this topic is marked resolved, nobody will be checking it – your issue won’t get the attention you’d want

    Can you not follow Esmi’s solution above to rename the activated theme’s folder and then log into the dashboard again?

    I did – I tried going into my cpanel file manager and renaming the files with .old but nothing comes up – a blank screen.

    My hosting company is going to do a site restore; lucky for me I backed up my files and they can restore my website prior to me updating the theme.

    Thank you all for your help/suggestions.

Viewing 9 replies - 1 through 9 (of 9 total)
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