Activated lightbox causes problems

  • Resolved Eagleeye1000

    (@eagleeye1000)


    7 years, 10 months ago

    I’m using Photocrati 5.0.1 with Nextgen Gallery/Nextgen Pro on my website momente-der-natur.de. Everything on my website is up to date. I was using the Nextgen Pro Lightbox feature until about two weeks ago, as I noticed accidentally that the gallery images are not being displayed correctly any more. They seemed to be frozen. I switched over to the Fancybox feature, and after that the galleries worked as they should. Unfortunately, today I noticed an other problem: By clicking on one of the social media icons (follow me), nothing happens but the whole page freezes. I deactivated every plugin, but the problem persists. As next step, I deactivated the lightbox function itself, and now the social media icons worked. It’s quite clear that the lightbox function does not work properly. I tried a roll back to older Nextgen versions, but this didn’t solve the problem. In the moment, I’m running the website with the activated Fancybox feature but without social media icons (the Social Media Feather plugin is deactivated). This is of course a provisional solution. I hope you can help me with a suggestion.

    https://wordpress.org/plugins/nextgen-gallery/

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  • Plugin Contributor photocrati

    (@photocrati)

    7 years, 10 months ago

    @eagleeye1000 – Using the Photocrati Theme and any of our NextGEN Gallery plugins together should not create any issues in and of itself but we are not able to provide support for the theme or NextGEN Pro within these forums per the current guidelines.

    For assistance with the Photocrati Theme, please send us a request via support@photocrati.com … for NextGEN Pro, please contact our support team directly with any questions or concerns via your member’s area at https://imagely.com/account/

    Thanks!

    – Cais.

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