Dear chaijxiong,
Thank you for contacting us.
Kindly asking you to remove the existing plugin and install it once more. This should solve the issue you have currently.
In the case, if you have additional questions, please, let us know.
Thanks
It has been one week, we are marking the ticket as resolved, because it is site specific and we have got no reply.
Feel free to reply at any time with more information on this issue or un-resolve the topic if you do return to the ticket with a reply.
I uninstalled the original version, re-install it and I just can’t activate it. When I click on the Activate link, the page refresh, but then nothing happen.
This is so strange because this awesome plugin has been running for years and suddenly, it just won’t work after the updates.
EDITED. I gave it another try, deactivate, delete, install, and still not working.
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This reply was modified 8 years, 6 months ago by
chaijxiong.
Dear chaijxiong,
Thank you for keeping us updated about the results.
Kindly asking you to send us an email to info [at] huge-it.com, we will be happy to check the case deeper and offer you an appropriate solution.
Best regards,
Dear chaijxiong,
Thank you too.
Have you already received a reply from us?
In the case, if you do not see the email in the inbox, please, check the spam folder as well.
If you do not find it in the spam folder, mention the email subject for us to detect it.
Best regards,
I have not received any email yet.
Email subject : Unable to Activate Portfolio Gallery plugin
Thank you,
Chai.
Dear Chai,
Please, be kindly informed that our support team member has already replied to your email 10 days ago. Please, check your spam folder as well.
Regards,
