• Resolved thuyanhlien

    (@thuyanhlien)


    Dear developer,

    We just installed and had some tests with your plugin.

    There is an issue with customer ticket portal page. User can not login, when you click ” Log in “, it’s not working

    Could you help us how to check and fix it ?

    Thanks and Regards,

    Tuan Anh

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello thuyanhlien(@thuyanhlien)

    I was trying to create an account and sign in to test this on your website, but I was able to sign up, sign in, and create tickets. I have tested from two different accounts and I was able to Sign in and create tickets. The ticket numbers are 9 and 10. So far I haven’t found any issues.

    If you still facing any issues please open a support ticket, our dedicated support member will help you to fix this issue.

    Thanks and Regards
    Russel

    Thread Starter thuyanhlien

    (@thuyanhlien)

    Thanks for your support

    I have tried to find out the reason and see that It seem to conflict with cache plugin (W3 total,Wp-optimize…) and security plugin

    Please try your test site with any pagecache plugin, you will see it.

    Hope that it could be fixed and updated in soon time

    Thanks and Regards,

    Tuan

    Thread Starter thuyanhlien

    (@thuyanhlien)

    and there is an point that need your introduction, for example:

    If you assigned an user as a staff.

    How about if the staff supports for customer, and then out of work? or move to another department without continuing support functionality?

    I think that you should add the function that can remove an agent in list without deleting all what they done in ticket

    Thanks and Regards,

    Tuan

    Hello thuyanhlien(@thuyanhlien),

    Regarding removing a support staff from the system:

    If you would like to remove a support staff, the system will ask for a fall-back agent. The system does not remove/delete any history/content provided by that support staff to the customer, rather it will update the selected agent with the provided fallback agent.

    If you still need any clarifications or need to fix anything, please open a support ticket, our dedicated support member will provide all necessary informations or help you to fix this issue.

    Thanks and Regards

    Russel

    Thread Starter thuyanhlien

    (@thuyanhlien)

    Thanks so much,

    We had tried and test successfully as your introduction.

    And I think that the remaining issues are its working with pagecache and security plugins, captcha functionality to become a perfect plugin

    Thanks and Regards,

    Tuan

    • This reply was modified 6 months, 3 weeks ago by thuyanhlien.
Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Action [ Log in ] customer portal not working’ is closed to new replies.