Support » Plugin: BadgeOS » Achivements from meta to data does not work

  • Resolved melme

    (@melme)


    Hello,
    I get the message:

    Please click here to update Badgeos achivements from meta to data.

    If I click the button (also in settings), it shows me:

    BadgeOS is shifting data as a background process. You will receive a confirmation email upon successful completion. You can continue exploring badgeos.

    But nothing happens. There is no migration, I do not get an email.
    Kind regards

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter melme

    (@melme)

    I tried it again. After letting it work many hours, I got an email now. The message do updates Badgeos achievements disappeared. But nothing changed Database is looking same as before. What should happen clicking on it? How should the database look now?

    Plugin Author learningtimes

    (@learningtimes)

    Hi @melme

    BadgeOS update users and achievements data run as a background process and the notification doesn’t hide so that user can clearly read the message. You can simply close that page or move to any other page of the site. You will get an email to the admin email address once the process completes.
    See the Video: https://drive.google.com/file/d/1koWA83e0IRzpY5213Aviu9lGoCsJnDql/view

    After the upgrade, users’ points would be displaying on their user profile pages (Dashbord -> Users -> edit user page)
    See screenshot: https://drive.google.com/file/d/1CVAYu1eDWZ7ifymHsCQNJzxvFMW2FyCE/view?usp=sharing

    Can you please confirm if the updated points are showing on user profile page?

    Thanks

    Thread Starter melme

    (@melme)

    Hi!

    The problem wars, that I never got an Email. I tried it multiple times. With try number multiple +1 it worked. I do not know, why.

    I am having the same issue and did the last time I tried to update. If a user submits a new achievement and it gets approved the users point total goes to zero and they lose all past achievements.

    I followed the steps from the above video but that video no longer matches the layout of badgeOS with latest updates. I also tried this at the initial time of upgrade DB3.0 release and had the same issues. Please advise!

    Plugin Author learningtimes

    (@learningtimes)

    Hi @coachburnz ,

    Seems like the issue is specific to your website and might be due to the data size or specific type of achievement/ranks/point settings you may have. Please email all the relevant details of the issue at badgeos@learningtimes.com. Our development team will work with you on debugging and fixing it.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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