Title: Account token is missing Last modified: August 26, 2020 --- # Account token is missing * Resolved [bvr1992](https://wordpress.org/support/users/bvr1992/) * (@bvr1992) * [5 years, 10 months ago](https://wordpress.org/support/topic/account-token-is-missing/) * When I want to create a Google Analytics account, the next page shows the next phrase: account token is missing. Can you help me? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Faccount-token-is-missing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [5 years, 10 months ago](https://wordpress.org/support/topic/account-token-is-missing/#post-13317022) * Thanks for reporting. Can you share your [Site Health information](https://i.imgur.com/Rtkmsba.png) here or [privately](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/) and we’d be happy to troubleshoot this issue with you? * Thread Starter [bvr1992](https://wordpress.org/support/users/bvr1992/) * (@bvr1992) * [5 years, 9 months ago](https://wordpress.org/support/topic/account-token-is-missing/#post-13322734) * ``` ### wp-core ### version: 5.5 site_language: nl_NL user_language: nl_NL timezone: +01:00 permalink: /%postname%/ https_status: true user_registration: 0 blog_public: 1 default_comment_status: open multisite: false user_count: 1 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/customer/www/voetbalverleden.nl/public_html wordpress_size: 44,37 MB (46529623 bytes) uploads_path: /home/customer/www/voetbalverleden.nl/public_html/wp-content/uploads uploads_size: 6,49 MB (6805665 bytes) themes_path: /home/customer/www/voetbalverleden.nl/public_html/wp-content/themes themes_size: 8,48 MB (8887286 bytes) plugins_path: /home/customer/www/voetbalverleden.nl/public_html/wp-content/plugins plugins_size: 25,06 MB (26276960 bytes) database_size: 4,73 MB (4964352 bytes) total_size: 89,13 MB (93463886 bytes) ### wp-active-theme ### name: Astra (astra) version: 2.5.0 (latest version: 2.5.4) author: Brainstorm Force author_website: http://wpastra.com/about/ parent_theme: none theme_features: core-block-patterns, astra_hooks, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, amp, widgets, menus theme_path: /home/customer/www/voetbalverleden.nl/public_html/wp-content/themes/astra auto_update: Uitgeschakeld ### wp-themes-inactive (3) ### Twenty Nineteen: version: 1.6, author: het WordPress team (latest version: 1.7),Auto-updates uitgeschakeld Twenty Seventeen: version: 2.3, author: het WordPress team (latest version: 2.4),Auto-updates uitgeschakeld Twenty Twenty: version: 1.4, author: het WordPress team (latest version: 1.5),Auto-updates uitgeschakeld ### wp-plugins-active (2) ### Elementor: version: 3.0.2, author: Elementor.com, Auto-updates uitgeschakeld Site Kit by Google: version: 1.14.0, author: Google, Auto-updates uitgeschakeld ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Niet beschikbaar imagemagick_version: Niet beschikbaar file_uploads: File uploads is turned off post_max_size: 128M upload_max_filesize: 128M max_effective_size: 128 MB max_file_uploads: 20 gd_version: bundled (2.1.0 compatible) ghostscript_version: 9.27 ### wp-server ### server_architecture: Linux 3.12.18-clouder0 x86_64 httpd_software: Apache php_version: 7.3.20 64bit php_sapi: cgi-fcgi max_input_variables: 3000 time_limit: 120 memory_limit: 768M max_input_time: 120 upload_max_size: 128M php_post_max_size: 128M curl_version: 7.66.0 OpenSSL/1.1.1g-fips suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: false ### wp-database ### extension: mysqli server_version: 5.7.26-29-log client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $ ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/customer/www/voetbalverleden.nl/public_html/wp-content WP_PLUGIN_DIR: /home/customer/www/voetbalverleden.nl/public_html/wp-content/plugins WP_MAX_MEMORY_LIMIT: 768M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ### google-site-kit ### version: 1.14.0 php_version: 7.3.20 wp_version: 5.5 reference_url: https://voetbalverleden.nl amp_mode: no site_status: connected-site user_status: authenticated active_modules: site-verification, search-console, analytics, pagespeed-insights required_scopes: openid: ✅ https://www.googleapis.com/auth/userinfo.profile: ✅ https://www.googleapis.com/auth/userinfo.email: ✅ https://www.googleapis.com/auth/siteverification: ✅ https://www.googleapis.com/auth/webmasters: ✅ https://www.googleapis.com/auth/analytics.readonly: ✅ search_console_property: https://voetbalverleden.nl/ analytics_account_id: none analytics_property_id: none analytics_profile_id: none analytics_use_snippet: yes ``` * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [5 years, 9 months ago](https://wordpress.org/support/topic/account-token-is-missing/#post-13324082) * Many thanks for sharing. While nothing immediately stands out from the information provided can you inform me if the same issue arises after you attempt Analytics account creation using a Chrome browser [incognito](https://i.imgur.com/ALzgiHp.png) window? * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [5 years, 9 months ago](https://wordpress.org/support/topic/account-token-is-missing/#post-13357813) * As we didn’t receive a response I’ll mark this as resolved. Feel free to open a [new support topic](https://wordpress.org/support/plugin/google-site-kit/#new-post) if you continue to encounter issues, or reopen this topic and we’d be happy to assist. * Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/) * (@jamesosborne) * [5 years, 9 months ago](https://wordpress.org/support/topic/account-token-is-missing/#post-13439633) * [@bvr1992](https://wordpress.org/support/users/bvr1992/) Just to let you know there have been changes at service level to ensure users with no previously existing Analytics accounts were able to get setup successfully. We suspect this may have been the case with you. * You’ll find out more details below: [https://github.com/google/site-kit-wp/issues/1989](https://github.com/google/site-kit-wp/issues/1989) * If you’re unable to successfully get setup get in touch and we’d be happy to help. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Account token is missing’ is closed to new replies. * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863) * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/) * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/) * 5 replies * 2 participants * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/account-token-is-missing/#post-13439633) * Status: resolved