• Resolved techuptodate

    (@techuptodate)


    Hi Team,

    I have a monthly subscription on my website and I have a scenario,

    When User 1st create the account on my website at that time, I want to manually approve them that’s why I have added them as “pending”.

    Once they 1st manually updated as “active” on each renewal, the User Account status changed from “Active” to “Pending”.

    I don’t want to re-approve them. I want to keep them Active.
    How can I stop changing it to “Pending” and keep them “Active” after renewal?

    Is there any workaround for such a scenario?

    UPDATE:
    I have used your code shared here https://simple-membership-plugin.com/forums/topic/account-status-pending-after-monthly-renewal/#post-22277

    But still the issue is there.

    Please take a look.


    Thanks

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, are you running the latest version 4.0.5 of our plugin?

    Regards

    Thread Starter techuptodate

    (@techuptodate)

    Yes, It’s the same version I am running

    Plugin Support mbrsolution

    (@mbrsolution)

    And did you add the snippet of code to your functions.php file as mentioned in the link above?

    Regards

    Thread Starter techuptodate

    (@techuptodate)

    Yes, Take a look – https://prnt.sc/128huef

    Thread Starter techuptodate

    (@techuptodate)

    Hi Team,

    Also, that code is affecting the users who are not approved 1st time and on the update, they automatically convert to Active.

    Looking forward to a quick solution. Let me know if you need system access to take a close look at the issue.


    Thanks

    Plugin Support mbrsolution

    (@mbrsolution)

    I have submitted a message to the developers to investigate further your issue.

    Thank you

    Plugin Author wp.insider

    (@wpinsider-1)

    I am not sure what is happening on this install. Something strange is happening on this site. It will need to be handled as a paid support ticket so I can allocate appropriate time to understand how our plugin is being used on this site. Then I might have some clues.

    Alternatively, please try a different plugin to see if that works better on this site.

    Thread Starter techuptodate

    (@techuptodate)

    Hi @wpinsider-1

    How can we proceed with the same?
    Please let me know.

    I can’t change the plugin as we already have thousands of users.


    Thanks

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, I am closing this support thread. The developer is already responding to your other support thread and I believe they are duplicates.

    https://simple-membership-plugin.com/forums/topic/account-status-pending-after-monthly-renewal/#post-22259

    Thank you

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Account Status “Pending” After Monthly Renewal [Updated]’ is closed to new replies.