Account Status and API Errors | WordPress.org

Resolved Elizabeth Crane
(@eslucky)

3 years, 11 months ago

I’ve had CleanTalk installed for a week or so on several sites and just added one more site. I’m getting errors.

2020-05-30 05:53:04: Error occurred while checking account status. Error: CONNECTION_ERROR : “cURL error 60: SSL certificate problem: certificate has expired”
2020-05-30 05:53:04: Error occurred while API key validating. Error: Testing is failed. Please check the Access key.

I don’t see errors in the CleanTalk dashboard. The above errors are in the wp-admin area.

Thank you!

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support sergecleantalk
(@sergecleantalk)

3 years, 11 months ago

Hello,

Please check if Curl support and allow_url_fopen are enabled in your PHP configuration. You can ask your hosting support about this.

Plugin Support sergecleantalk
(@sergecleantalk)

3 years, 11 months ago

We’ve found some issues with our SSL certificates. We working to fix this as soon as possible.

Plugin Support sergecleantalk
(@sergecleantalk)

3 years, 11 months ago

We’ve made fixes. Please try to resave the plugin’s settings.

Thread Starter Elizabeth Crane
(@eslucky)

3 years, 11 months ago

I tried resaving the settings but it didn’t remove the errors. I previously did a test with stop_email@example.com and it did block it.

Thanks for the quick response!

Plugin Support SergeM
(@serge00)

3 years, 11 months ago

Please, copy-paste your question about the CleanTalk service here in our private Ticket System:
https://cleantalk.org/my/support/open

This way we will know your CleanTalk profile and could check everything that is required.

Thank you.

Thread Starter Elizabeth Crane
(@eslucky)

3 years, 11 months ago

Thank you. I didn’t see that support ticket option before. I just opened a ticket there.

Plugin Support SergeM
(@serge00)

3 years, 11 months ago

Thank you.

I will continue this thread in the ticket.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Account Status and API Errors’ is closed to new replies.

In: Plugins
7 replies
3 participants
Last reply from: SergeM
Last activity: 3 years, 11 months ago
Status: resolved