Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Account Status and API Errors

  • Resolved Elizabeth Crane

    (@eslucky)


    I’ve had CleanTalk installed for a week or so on several sites and just added one more site. I’m getting errors.

    2020-05-30 05:53:04: Error occurred while checking account status. Error: CONNECTION_ERROR : “cURL error 60: SSL certificate problem: certificate has expired”
    2020-05-30 05:53:04: Error occurred while API key validating. Error: Testing is failed. Please check the Access key.

    I don’t see errors in the CleanTalk dashboard. The above errors are in the wp-admin area.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Please check if Curl support and allow_url_fopen are enabled in your PHP configuration. You can ask your hosting support about this.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    We’ve found some issues with our SSL certificates. We working to fix this as soon as possible.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    We’ve made fixes. Please try to resave the plugin’s settings.

    Thread Starter Elizabeth Crane

    (@eslucky)

    I tried resaving the settings but it didn’t remove the errors. I previously did a test with stop_email@example.com and it did block it.

    Thanks for the quick response!

    Plugin Support SergeM

    (@serge00)

    Please, copy-paste your question about the CleanTalk service here in our private Ticket System:
    https://cleantalk.org/my/support/open

    This way we will know your CleanTalk profile and could check everything that is required.

    Thank you.

    Thread Starter Elizabeth Crane

    (@eslucky)

    Thank you. I didn’t see that support ticket option before. I just opened a ticket there.

    Plugin Support SergeM

    (@serge00)

    Thank you.

    I will continue this thread in the ticket.

Viewing 7 replies - 1 through 7 (of 7 total)
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