Support » Fixing WordPress » Account shows order from another customer too

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  • Moderator Steve Stern


    Support Team Volunteer

    I assume you’re using Woocommerce.

    The developers and users of this theme/plugin would be the best people to ask. You can reach them here:

    Thanks, I had already sent them a support ticket but thought this might help too!

    Hi @leonpress44, I’m going over tickets from the weekend now so expect a response shortly via Premium Support too if you’ve contacted me there.

    In general, Orders appear within the My Account > Orders page (front-end) based on the Post meta ‘_customer_user’ matching the current WordPress User’s ID. Orders that are not linked to Users either have a value of 0 or the Post meta doesn’t exist. Our Plugin – Store Exporter and/or Store Exporter Deluxe – does not modify this Post meta, the only Post meta we add/modify from Orders is the ‘_woo_cd_exported’ key which is used to track if an Order has been exported when using the “Since last export” Order date filter.

    Can you provide a system status dump from WooCommerce > System Status, feel free to remove paths and URL’s as I am only interested in your active list of Plugins as well as current Theme.

    Hi @leonpress44, I have exactly the same issue. I imported some WooCommerce orders to a new subdomain and new customers are getting random old customer orders attached to their accounts… Did you manage to fix it?

    Hi Rob. I have not gotten it correct yet unfortunately. Have you?

Viewing 5 replies - 1 through 5 (of 5 total)
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