Viewing 7 replies - 1 through 7 (of 7 total)
  • darkfreaks

    (@darkfreaks)

    this is abit vague can you provide an image or screenshot of the problem?

    users should be able to change there profile information.

    Ultimate member > Forms > Profile|Login|Registration

    these can all be changed to add more fields. otherwise your stuck with the default UM registration and profile fields.

    jenniferhz

    (@jenniferhz)

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @jenniferhz,

    Please make sure that you’ve assigned correct pages in Ultimate member -> Settings -> General -> Pages. Go to your Account page in Pages and check that you have [ultimatemember_account] shortcode on your Account page.

    This issue can be also caused by some conflicts with your theme or other plugins.
    Please do a quick conflict test and see if this issue goes away.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    Plugin Support mansurahamed

    (@mansurahamed)

    Hi @jenniferhz,

    Your account page is completely blank. That shouldn’t happen. Please go to Pages->account->edit inside dashboard and check if you have the shortcode [ultimatemember_account] present there. Otherwise try this https://docs.ultimatemember.com/article/113-pages-are-blank-do-not-appear

    Thanks.

    So I deactivated everything but UM and switched to the 2015 theme and the page rendered. With my current them and only UM active it does not.

    What do I do since it does not seem to be a plugin conflict?

    did you try the CSS fix? it could be a CSS|JS style issue conflict.

    .um {
    opacity: 1 !important;
    }
    • This reply was modified 5 months, 4 weeks ago by darkfreaks.

    also if you use a Cache Plugin i would exclude UM pages

    Cache Plugins:
    *Autoptimize
    * W3 Total Cache
    *WP Rocket
    * Hyper Cache
    *Fast Cache
    *Site Ground (SG) Cache
    * Word Press Engine (WPE) Cache


    UM pages to exclude:

    /user
    /register
    /login
    /account
    /members
    /logout
    /password-reset

    • This reply was modified 5 months, 4 weeks ago by darkfreaks.
    • This reply was modified 5 months, 4 weeks ago by darkfreaks.
    • This reply was modified 5 months, 4 weeks ago by darkfreaks.
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