Support » Fixing WordPress » account not recognised

Viewing 9 replies - 1 through 9 (of 9 total)
  • Moderator kmessinger

    (@kmessinger)

    Please post a working url.

    Rajesh Soni

    (@rajeshsoni)

    workingpickle

    (@workingpickle)

    Moderator kmessinger

    (@kmessinger)

    Do you get this message? ERROR: Invalid username. Lost your password?

    workingpickle

    (@workingpickle)

    yes & then when i go to the ‘lost password’ screen & enter my email address it says there is no user with that address but it’s the only email address i have!

    Rajesh Soni

    (@rajeshsoni)

    workingpickle

    (@workingpickle)

    Hi Rajesh
    thanks but as I mentioned in my original post I’m not a technical person & the references it makes are too complicated for me to follow. That probably sounds silly to someone more used to it but, unfortunately, building sites using wordpress is about my limit!

    Moderator kmessinger

    (@kmessinger)

    Sign into your hosted account.
    Find the database. You may see something like mySQLDatabase.
    A list of databases will appear. Click your WordPress database.
    All the tables in your database will appear. If not, click Structure. Look for wp_users. Click on the icon for browse. Locate your email under user_email. Compare that to what you were entering. If is is wrong in the database, you can correct it by going to edit and then save.

    You should always back up the database before messing with it. If the above seems to complicated your hosts might do it for you.

    workingpickle

    (@workingpickle)

    thanks, I don’t have anything on there I’d worry about losing at the mo but I have gone to my host as now getting an error establishing a database connection message when trying to connect to site & trying to upgrade wordpress. Trying to find a way to erase wordpress & start again! thanks for all your help

Viewing 9 replies - 1 through 9 (of 9 total)
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