Title: Account log in error!?
Last modified: August 21, 2016

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# Account log in error!?

 *  [gvimpany](https://wordpress.org/support/users/gvimpany/)
 * (@gvimpany)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/account-log-in-error/)
 * Hi
 * Today I’ve had some problems logging into my wordpress account for the page [http://brassarse.wordpress.com/](http://brassarse.wordpress.com/).
   I was forced to go through the reset password process via email and then asked
   to provide an authentication code via my mobile phone app. However whenever I
   enter the code provided by the authenticator app I’m told it’s invalid. I’ve 
   went through this whole process (password reset to phone verification) four or
   five times now and can’t even seem to have a SMS verification code sent to me
   for some reason (I make the request but get no SMS).
 * I’ve tried disabling 2-stage-verification and then un-linking my google+ account
   in order to skip the verification process but this hasn’t worked either. On top
   of this I could not even post in the forums without being logged in so I’ve had
   to create this second account just to ask for some support!
 * I need access to my account asap so any assistance you can provide would be very
   much appreciated.
 * Thank You

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/account-log-in-error/#post-4953484)
 * See if there is anything here you may have overlooked that could help: [http://en.support.wordpress.com/security/two-step-authentication/](http://en.support.wordpress.com/security/two-step-authentication/)
 * If not, you will need to contact [support at wordpress.com](http://en.support.wordpress.com/)
   for assistance. This forum is for self – hosted users of wordpress.org software.
 *  Thread Starter [gvimpany](https://wordpress.org/support/users/gvimpany/)
 * (@gvimpany)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/account-log-in-error/#post-4953486)
 * I’ve read through all of that, double and triple checked it.
 * The problem contacting wordpress.com is that unless I’m a paying member I’m apparently
   not entitled to any support. Every email address I’ve tried has come back “recipient
   failed” and there doesn’t seem to be a contact form to fill out and submit anywhere.
   I’m at a dead end basically.
 *  [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * (@claytonjames)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/account-log-in-error/#post-4953496)
 * [http://en.support.wordpress.com/help-support-options/](http://en.support.wordpress.com/help-support-options/)
 * _“If you** do not have a paid upgrade**, please post your question in our [community forums](http://en.forums.wordpress.com/).”_
 * You might copy-paste your topic from here into the wordpress.com forums and see
   if they can offer any advice.
 * [edit] I just saw the topic you posted on wordpress.com. Good luck!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Account log in error!?’ is closed to new replies.

## Tags

 * [account problems](https://wordpress.org/support/topic-tag/account-problems/)
 * [log-in](https://wordpress.org/support/topic-tag/log-in/)
 * [Verification Code](https://wordpress.org/support/topic-tag/verification-code/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [Clayton James](https://wordpress.org/support/users/claytonjames/)
 * Last activity: [11 years, 11 months ago](https://wordpress.org/support/topic/account-log-in-error/#post-4953496)
 * Status: not resolved

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