Title: Account Disconnection
Last modified: March 25, 2024

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# Account Disconnection

 *  Resolved [mikechy](https://wordpress.org/support/users/mikechy/)
 * (@mikechy)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/account-disconnection/)
 * Lately we have logged into our admin to discover that the Hubspot Plugin has 
   been disconnected from our Hubspot account. We have reconnected it several times
   and it never seems to “stick” for more than a few days.
 * The only change we’ve made in the past few weeks is we installed the CookieYes
   plugin, which we thought might have caused issues with form submissions, but 
   not sure how it could affect the connection to our HS account.
 * Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [gsugrue](https://wordpress.org/support/users/gsugrue/)
 * (@gsugrue)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/account-disconnection/#post-17528808)
 * Hi [@mikechy](https://wordpress.org/support/users/mikechy/),
 * Thanks for reaching out.
 * First, could you check if you’re running the latest version of our plugin? 
   To
   rule out any interference from browser extensions, please try accessing using
   a different browser or in incognito mode the next time it happens.
 * If the issue persists, we’d appreciate your help with the following:
    1. The next time this happens, it would be great if you could create a HAR file
       and email it to our support team at: [wordpress-support-groups@hubspot.com](https://wordpress.org/support/topic/account-disconnection/wordpress-support-groups@hubspot.com?output_format=md)
       
       A HAR file records the network activity of a browser tab which can be useful
       for diagnosing the issue.Instructions for creating a HAR file are [available here.](https://community.hubspot.com/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-Collecting-a-HAR-file-and-Trace/m-p/20103)
    2. Additionally, please send us a screenshot of your options.php table, specifically
       looking at entries starting with `leadin_`. To access this, replace `/wp-admin/
       admin.php` in your browser’s URL with `/wp-admin/options.php`. 
       We’re interested
       in seeing if `leadin_refresh_token`, or any other `leadin_` values, are absent.
 * Best Regards,
   Gearoid
 *  Plugin Support [gsugrue](https://wordpress.org/support/users/gsugrue/)
 * (@gsugrue)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/account-disconnection/#post-17680546)
 * Hi [@mikechy](https://wordpress.org/support/users/mikechy/),
 * We’ve just rolled out an update for the plugin. This update introduces changes
   aimed at reducing disconnect incidents for some users.
 * Could you please upgrade to the latest version of the plugin?
 * If you continue to experience issues, we would be grateful if you could follow
   step 2 from my previous message and share a screenshot of our plugin’s configuration
   in your /options.php to our support email: [wordpress-support-groups@hubspot.com](https://wordpress.org/support/topic/account-disconnection/wordpress-support-groups@hubspot.com?output_format=md)
   
   The update has also added a few extra fields that should help us identify the
   problem. Alternatively, you can open your browser’s Dev Tools, run `window.leadinConfig`
   in the console, and send us a screenshot of the outputted configuration.
 * Best Regards, 
   Gearoid
 *  Plugin Support [gsugrue](https://wordpress.org/support/users/gsugrue/)
 * (@gsugrue)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/account-disconnection/#post-17693883)
 * Closing due to inactivity. Feel free to re-open if needed.
 * Best Regards,
   Gearoid

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Account Disconnection’ is closed to new replies.

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## Tags

 * [Disconnection](https://wordpress.org/support/topic-tag/disconnection/)

 * 3 replies
 * 2 participants
 * Last reply from: [gsugrue](https://wordpress.org/support/users/gsugrue/)
 * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/account-disconnection/#post-17693883)
 * Status: resolved