Hi @ryangfni, I’ve passed this onto the developers and they will take a look at this asap.
Thanks
Hi @ryangfni, we’ve been unable to replicate this on a clean install of WordPress and are therefore marking this topic as resolved. If you consider this to be unresolved, please feel free to reach out to us via support@illustrate.digital and we can look into it further.
Thanks
Hello,
I have also tested this on Storefront with just woocommerce & this plugin and i am getting the same error. The same was happening on the previous plugin when 3DS was enabled.
1. User adds item to basket and tries to checkout as a guest while creating an account.
2. All details are filled in and Place order is clicked
3. Page loads, scrolls up and flickers & account is created
4. ‘Trust Payments: Processing Order’ shows but nothing happens. Payment details are removed from inputs.
See screenshots attached for reference: https://imgur.com/a/6v48rtp
Cheers
Ryan
Hi @ryangfni are you still getting this error? We are still unable to replicate.
Could you navigate to Tools > Site Health and under the info tab, copy site info to your clipboard and paste here please?
Can you also confirm if this happening in test or live mode, or both?
Thanks