1. This is sent by WordPress, not WooCommerce. Use a mail logging plugin to see if its sent out.
2. Depends what fields and what form exactly
3. Which paypal gateway is it?
Thank you Mike.
1. So, must I use a mail logging plugin for that? Shouldn’t it be a default WordPress behavior? After all, it is the one who says that a confirmation link will be sent to the email account…
2. I am talking about the checkout form which asks for Billing Information: name, phone number, address, etc. Suppose I don’t need the phone number, how can I remove the mandatory mark?
3. I’m sorry – what do you mean by Paypal “Gateway” ?
1. Yes to see why it’s not emailing… it may just be your server or spam.
2. https://docs.woothemes.com/document/tutorial-customising-checkout-fields-using-actions-and-filters/
3. Which payment gateway – paypal standard? one you’ve downloaded elsewhere?
1. So, I installed “WP Mail Logging” plugin, and yes! I see according to it that messages were sent as expected. But I have search the inbox, the spam folder and actually all the mail items and didn’t find a sign for it… 🙁
2. I’ll check the link. Thanks.
3. If you mean wheteher I enabled the standard paypal option – yes I did.
3. I think that I understood the “problem” with paypal… For my tests, I set the price on 0. So maybe that is the reason woocommerce didn’t have a reason to jump to the paypal site. So I changed it to 0.01 and the it did.
Mike, Would you be kind to try and advise me about clause 1?
Paypal does send the confirmation message to my client.
Woocommerce doesn’t send a message until I mark the transaction as completed (how to avoid that??), and then, according to the “WP Mail Logging” it seems like it does send the message with the file download link but the client never gets this message…
Thank you.
You know, since I had those problems above, I have also tried Paypal Express to hopefully bypass those issues. But now I get “10002 – security header is not valid”. Oh god! Why is it it so hard?? I already have a woocommerce based store which works with regular paypal payments (physical and digital items), and now I have those problems… 🙁
But now I get “10002 – security header is not valid
Invalid credentials.
Woocommerce doesn’t send a message until I mark the transaction as completed (how to avoid that??), and then, according to the “WP Mail Logging” it seems like it does send the message with the file download link but the client never gets this message…
You need to check why its on hold and correct it – the order notes will tell you if there are issues.
Use sendgrid or mailgun if your server cannot deliver HTML email reliable.
Invalid credentials.
I copied and pasted them twice. Then, I have removed them and recreated them, copied and pasted. No change.
You need to check why its on hold and correct it
Please forgive me for my newbie questions. I had installed xampp and I am using apcache server. My site is currently on my local disk. Is that the reason for the emails problem? Did I miss some configurations?
If your site is local, IPN cannot reach it so you won’t get an email automatically.
Ok
And hopefully last question…
Can I do something for this to work out on my local disc? Or must I work from now on a commercial hosting servers?
It can only work if PayPal IPN can reach your server.
You can enable PDT as a fallback; this is covered in the docs.
