Support » Plugin: Advanced Sidebar Menu » Accordion icons only appear when logged in (PRO)

  • Resolved formos

    (@formos)


    Hello,

    We are PRO users of this plugin. We have “Enable accordion menu” checked and “Plus” as the “Accordion icons style” using this widget documentation page: https://onpointplugins.com/advanced-sidebar-menu/advanced-sidebar-menu-pro-widget-docs/#page-widget

    The accordion icons disappear as soon as the user logs out. It looks like they are the just “dashicons” provided by the WP admin system, so maybe they’re not enqueued properly? They only render on our Advanced Sidebar Menu when logged in.

    We are currently on version 7.7.2 of the WP plugin, and version 3.8.4 of the PRO plugin. I don’t think updating will solve this issue as “dashicon” or “icon” was not listed in the chagelog.

    Let me know what we should do to get the accordion menu icons to show up.

    Thanks!

    • This topic was modified 3 months, 4 weeks ago by formos. Reason: Adding support document link
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  • Plugin Contributor OnPoint Plugins

    (@onpointplugins)

    Hi Formos,

    We are unable to provide support for PRO products using these forums.
    Please head over to the support area to receive priority support.

    Have a great weekend!

    Hello @onpointplugins

    Thank you for directing us to the support portal. Unfortunately, we haven’t been able to successfully get logged in there. We have tried the reset password function, but no email was received to reset it.

    Can you please advise how we should get logged in?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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