Support » Plugin: Sprout Invoices - Client Invoicing & Estimates / Quotes » Accidently marked an invoice as “Paid”

  • Resolved dgcov

    (@dgcov)


    While creating an invoice (using a touch screen tablet) I accidentally set it as “Paid”. There seems to be no way of changing this. Every time I set it to “Pending” it reverts to “Paid”.

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  • Plugin Author Dan Cameron

    (@dancameron)

    Hello,

    What has likely happened is the invoice now has a payment associated, since when marking an invoice as paid an admin payment is created to zero out the balance. And since the balance is zero you can’t mark the invoice as pending…

    The solution is to delete the admin payment, then change the status.

    Hope that helps.

    ‚ÄčThank you for reaching out, feel free to let me know if you have any further questions.

    I’m having this issue as well. Invoices got ‘locked’ as paid when set as paid in admin.

    In the Invoice Payments area, the payment is in Scheduled where it cannot be deleted (no Void Payments option).

    Plugin Author Dan Cameron

    (@dancameron)

    Hello,

    You are able to delete the associated payments on the payment admin page. After that the balance of the invoice is adjusted (so it’s not zero) and the invoice status can be changed.

    Please let me know if that doesn’t help.

Viewing 3 replies - 1 through 3 (of 3 total)
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