Title: Accessing Staging Environment
Last modified: June 30, 2021

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# Accessing Staging Environment

 *  Resolved [4friendnsihongo](https://wordpress.org/support/users/4friendnsihongo/)
 * (@4friendnsihongo)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/accessing-staging-environment/)
 * Hello,
 * I am having trouble accessing the staging environment of my website. After an
   unpleasant discussion with an external web developer, we decided to update the
   passwords of the original site and the staging environment. However, after updating
   the credentials via cPanel, I can no longer access the staging environment. I
   believe the staging environment was installed using WP Staging via the web developer
   but they are unresponsive.
 * How can I access the staging environment?
 * Thank you.
    -  This topic was modified 4 years, 11 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/).
      Reason: Moved to Fixing WordPress, this is not an Everything else WordPress
      topic

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Dan Soschin](https://wordpress.org/support/users/dansoschin/)
 * (@dansoschin)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/accessing-staging-environment/#post-14612700)
 * Have you reached out to your hosting provider about this issue? If you don’t 
   need the content in your staging environment, you may be able to have them wipe
   it completely and have it rebuilt, or restored to a prior backup/check-point 
   to when you had access.
    -  This reply was modified 4 years, 11 months ago by [Dan Soschin](https://wordpress.org/support/users/dansoschin/).
    -  This reply was modified 4 years, 11 months ago by [Dan Soschin](https://wordpress.org/support/users/dansoschin/).
 *  Thread Starter [4friendnsihongo](https://wordpress.org/support/users/4friendnsihongo/)
 * (@4friendnsihongo)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/accessing-staging-environment/#post-14613998)
 * Thanks for the reply, Dan.
 * If this were a sure fix, then we would consider it, however the issue may still
   persist even after wiping it completely, after which we would be back to square
   one (or worse). Changing passwords on cPanel does not necessarily change passwords
   when logging in and we already tried using phpMyAdmin amongst other things to
   try and change the password. It seems like a WordPress bug.
 * 4Friends
 *  [Dan Soschin](https://wordpress.org/support/users/dansoschin/)
 * (@dansoschin)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/accessing-staging-environment/#post-14616072)
 * To clarify, are you unable to access the wp-login page of the staging site or
   you are unable to login to the staging site itself?
 * If it’s the login page and the environment itself, have you tried some of the
   tips here: [https://wordpress.org/support/article/login-trouble/](https://wordpress.org/support/article/login-trouble/)?
 * If you can access the environment but cannot log in, have you tried these steps:
   
   [https://wordpress.org/support/article/resetting-your-password/](https://wordpress.org/support/article/resetting-your-password/)?
 *  Thread Starter [4friendnsihongo](https://wordpress.org/support/users/4friendnsihongo/)
 * (@4friendnsihongo)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/accessing-staging-environment/#post-14642001)
 * Interestingly, it seems that we were using the encrypted password generated through
   cPanel (phpAdmin) rather than the actual password. This fixed our issue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Accessing Staging Environment’ is closed to new replies.

## Tags

 * [Backend](https://wordpress.org/support/topic-tag/backend/)
 * [Staging Environment](https://wordpress.org/support/topic-tag/staging-environment/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 2 participants
 * Last reply from: [4friendnsihongo](https://wordpress.org/support/users/4friendnsihongo/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/accessing-staging-environment/#post-14642001)
 * Status: resolved

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