Support » Plugin: 3CX Live Chat » Accessibility Issues

  • Resolved knappi

    (@knappi)


    After running a couple accessibility tools to get my clients website more compliant we noticed an issue with labels missing from the chat fields. Is this something you will be fixing soon or is there a way for us to do it and not have it get overwritten?

    These are the issues needing to be fixed:

    2[id] attributes on the page are not unique
    The value of an id attribute must be unique to prevent other instances from being overlooked by assistive technologies. 
    Failing Elements
    <div id="wplc_first_message"><span class="wplc_offline">Chat offline. Leave a message</span></div>
    
    3 Image elements do not have [alt] attributes
    Informative elements should aim for short, descriptive alternate text. Decorative elements can be ignored with an empty alt attribute.
     
    Failing Elements
    <img src="https://bleeper.io/wp-content/themes/bleeper-theme/img/logo.png" style="max-width: 50px !important; width: 50px !important; position:relative;top: 5px;filter: grayscale(1);-webkit-filter: grayscale(1);">
    
    4 Form elements do not have associated labels
    Labels ensure that form controls are announced properly by assistive technologies, like screen readers.
    
    Failing Elements
    <input type="text" name="wplc_name" id="wplc_name" value="Guest" placeholder="Name">
    <input type="text" name="wplc_email" id="wplc_email" value="" placeholder="Email">
    <textarea name="wplc_message" id="wplc_message" placeholder="Message"></textarea>

    The page I need help with: [log in to see the link]

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  • Hi @knappi,

    Thank you for taking the time to report these issues to us.

    We will need to log these on our development log to be resolved in a future update.

    Unfortunately, altering the core code would mean that all changes would be undone upon update.

    If you do require assistance editing the files temporarily we would gladly assist. In this case, please get in touch with us here: https://wp-livechat.com/contact-us/

    Thank you for your time on this.

Viewing 1 replies (of 1 total)
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