Access token will not save

  • Resolved melissaaaaa

    (@melissaaaaa)


    5 years, 8 months ago

    I have followed the directions to add the access token but it will not save on a new feed and I have not been able to identify what setting I need to change to make it save.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor WD Support

    (@wdsupport)

    5 years, 8 months ago

    Hi,

    Could you please double check whether you have followed the steps below?

    1. The feed will not work even if you are an admin/manager/editor of the page, but it has not been created with your Facebook developer account. So the Facebook page must be created by you only.

    2. Make sure to follow the steps in this tutorial, create a Facebook app, copy the App ID and App Secret, then paste them in Facebook Feed WD > Options section. After this, you can get the Page Access Token. Please check this video.

    Note: Before proceeding to the steps below, make sure to update Facebook Feed WD to its latest version.
    Thanks! Have a great day!

    • This reply was modified 5 years, 8 months ago by WD Support.
    jonasverhulst

    (@jonasverhulst)

    5 years, 8 months ago

    Same issue here. When I try to save the Page access token, I get the error message:

    error : An access token is required to request this resource..

    It concerns my own Facebook page and i tried re-creating a Facebook App.

    Plugin Contributor WD Support

    (@wdsupport)

    5 years, 8 months ago

    Hi,

    We are terribly sorry for the inconvenience.

    In teh case, you have already tried the above-suggested solutions and they have not helped, please contact our support team using the following email address: support@web-dorado.com

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

Viewing 3 replies - 1 through 3 (of 3 total)
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