Title: Access Token Not Exist
Last modified: September 25, 2024

---

# Access Token Not Exist

 *  Resolved [gharchi](https://wordpress.org/support/users/gharchi/)
 * (@gharchi)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/access-token-not-exist/)
 * Hi there,
 * Thanks for you amazing plugin. We added our account previously and it worked 
   well until the access token expired. We deleted to old one but now whatever manual
   or automatic we are trying to add the account, it gets an error saying “412: 
   access token not set”. This happens for both way “Button not working” or “Add
   Business Account”.
 * Please let me know what are the ways to add the account. Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/access-token-not-exist/#post-18036046)
 * [@gharchi](https://wordpress.org/support/users/gharchi/) Hi mate, thanks!
 * In order to better understand the issue you’re experiencing, could you please
   send us a screencast showing the problem? You can use the tool [http://www.loom.com](http://www.loom.com/)
   and paste the link here.
 * Best regards, QuadLayers Support Team.
 *  Thread Starter [gharchi](https://wordpress.org/support/users/gharchi/)
 * (@gharchi)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/access-token-not-exist/#post-18036262)
 * Hi mate,
   I have added the screenshot for your reference. The account ID and access
   token is blurred.
 * [https://ibb.co/ynBBcXb](https://ibb.co/ynBBcXb)
   [https://ibb.co/bsNQmyF](https://ibb.co/bsNQmyF)
 * Thanks a lot.
 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/access-token-not-exist/#post-18039355)
 * [@gharchi](https://wordpress.org/support/users/gharchi/)
 * Hey there,
 * We weren’t able to view the screenshot you sent us. Please take a look at our
   screenshot: [https://snipboard.io/9RFkJr.jpg](https://snipboard.io/9RFkJr.jpg).
 * Could you please use [http://www.snipboard.io](http://www.snipboard.io) to copy
   and paste screenshots here easily?
   Best regards.
 *  Thread Starter [gharchi](https://wordpress.org/support/users/gharchi/)
 * (@gharchi)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/access-token-not-exist/#post-18040974)
 * Here is the screenshot link. thanks in advance.
   [https://snipboard.io/acYh5q.jpg](https://snipboard.io/acYh5q.jpg)
 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/access-token-not-exist/#post-18041297)
 * [@gharchi](https://wordpress.org/support/users/gharchi/) Thanks for updating 
   your ticket!
   Could you please let me know which version of the plugin you’re 
   using (free or pro)?Best regards.
 *  Thread Starter [gharchi](https://wordpress.org/support/users/gharchi/)
 * (@gharchi)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/access-token-not-exist/#post-18047262)
 * We are using the free version of the plugin. It is the updated version
 *  Plugin Support [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * (@jmatiasmastro)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/access-token-not-exist/#post-18054259)
 * [@gharchi](https://wordpress.org/support/users/gharchi/) Hi mate, Thanks for 
   updating your ticket.
    To address the issue you’re experiencing more efficiently,
   please open a ticket on our service platform at [https://urbiport1.atlassian.net/servicedesk/customer/portal/2](https://urbiport1.atlassian.net/servicedesk/customer/portal/2).
   When you do, kindly include the reference to this ticket.Best regards, QuadLayers
   Support Team.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Access Token Not Exist’ is closed to new replies.

 * ![](https://ps.w.org/insta-gallery/assets/icon-256x256.gif?rev=3301774)
 * [Social Feed Gallery](https://wordpress.org/plugins/insta-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/insta-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/insta-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/insta-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/insta-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/insta-gallery/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [jmatiasmastro](https://wordpress.org/support/users/jmatiasmastro/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/access-token-not-exist/#post-18054259)
 * Status: resolved