Title: Access to Admin Question
Last modified: September 1, 2016

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# Access to Admin Question

 *  Resolved [budfox](https://wordpress.org/support/users/budfox/)
 * (@budfox)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/access-to-admin-question/)
 * Hi there.
 * My clients will be happy to buy your excellent plugin but I need to check something
   before we enable our new site.
 * Everything works fine and the site admin can respond to tickets in front or back
   end. They’re happy with the system.
 * However, a management company who looks after faults also needs to be able to
   view all tickets and reply to them. The thing is, we don’t want that management
   company having any kind of admin access to the WordPress backend.
 * Could you offer a suggestion as to how best to achieve this please? (I thought
   I might protect the back end with a .htaccess password which the management company
   wouldn’t know, but I’d rather not do this).
 * Your help is much appreciated.
 * Kind regards
    Steve
 * [https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/access-to-admin-question/#post-7665512)
 * > However, a management company who looks after faults also needs to be able 
   > to view all tickets and reply to them. The thing is, we don’t want that management
   > company having any kind of admin access to the WordPress backend.
 * You can setup agents, they have access to tickets on front end. You can pre-assign
   tickets to agents if you want privacy to assigned agents tickets.
 *  Thread Starter [budfox](https://wordpress.org/support/users/budfox/)
 * (@budfox)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/access-to-admin-question/#post-7665513)
 * Thanks for that. I also discovered the user level that allows limited backend
   access.
 * I’ll be invoicing the clients soon and will make sure that they pay for your 
   excellent plugin too.
 * Kind regads
    Steve
 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [9 years, 9 months ago](https://wordpress.org/support/topic/access-to-admin-question/#post-7665514)
 * > I’ll be invoicing the clients soon and will make sure that they pay for your
   > excellent plugin too.
 * This is free plugin, we sell Add-Ons to work with this plugin. Thank you for 
   getting back.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Access to Admin Question’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * Last activity: [9 years, 9 months ago](https://wordpress.org/support/topic/access-to-admin-question/#post-7665514)
 * Status: resolved