Title: Access Problem Last modified: December 3, 2018 --- # Access Problem * Resolved [chemdata](https://wordpress.org/support/users/chemdata/) * (@chemdata) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/) * I am using the free version of this plugin. It was working well until today. Am getting the following message when trying to add/remove or use plugin “Uh- Oh! Looks like you don’t have access to this part of WPBookList! Contact to request access. ” Any ideas? Thanks. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/access-problem-5/page/2/?output_format=md) [→](https://wordpress.org/support/topic/access-problem-5/page/2/?output_format=md) * Plugin Author [Jake Evans](https://wordpress.org/support/users/forwardcreation/) * (@forwardcreation) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10942912) * Hi Chemdata, * Exactly where are you seeing this message? On the ‘Add a Book’ tab, and on the‘ Ddit & Delete Books’ Are you seeing this message anywhere that doesn’t have anything to do with WPBookList, like when you try to deactivate the plugin? One thing you can try real quick is to completely deactivate and delete WPBookList, and then reinstall – that should kick off some code that will run upon plugin activation that should basically ‘authorize’ you – it’s possible there was a hiccup when the plugin was last updated. * Let me now how it goes, thanks! * -Jake * Thread Starter [chemdata](https://wordpress.org/support/users/chemdata/) * (@chemdata) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943056) * See it on the ‘Add a Book’ tab, and on the ‘Ddit & Delete Books’ and nowhere else on the site. If I deactivate and delete WPBookList and then reinstall won’t I lose all the books I already entered and have to start all over again? * Plugin Author [Jake Evans](https://wordpress.org/support/users/forwardcreation/) * (@forwardcreation) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943080) * You shouldn’t lose any of your books actually, but I would recommend heading to the ‘Backups’ tab on the ‘Settings’ page of the WPBookList Menu, and making a backup of your Libraries, (and downloading the file with the link provided), and/or making a CSV file of the ISBN numbers in your libraries (and downloading the file with the link provided). Shoot me an e-mail at [general@wpbooklist.com](https://wordpress.org/support/topic/access-problem-5/general@wpbooklist.com?output_format=md) and I’ll see about getting you a premium extension that you can use to upload that list of ISBN numbers if needed to your site. * Thread Starter [chemdata](https://wordpress.org/support/users/chemdata/) * (@chemdata) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943141) * Unfortunately, I do not have access to the settings as when I go there I get the same error message. However, I just tried deactivating it and then activating it and that worked as everything is back to normal now. * Thanks for the help. * God is GOOD!!! * Thread Starter [chemdata](https://wordpress.org/support/users/chemdata/) * (@chemdata) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943171) * Although I can add and edit evidently I do not have access to the settings getting that same error message as before. I tried deactivating and activating with no luck. Where do the books ISBN numbers kept? I tried phpmyadmin but could not locate. Thanks again. * Plugin Author [Jake Evans](https://wordpress.org/support/users/forwardcreation/) * (@forwardcreation) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943184) * Well, glad to hear that it’s somewhat working as it’s supposed to! If you shoot me an e-mail to [general@wpbooklist.com](https://wordpress.org/support/topic/access-problem-5/general@wpbooklist.com?output_format=md) or [jake@jakerevans.com](https://wordpress.org/support/topic/access-problem-5/jake@jakerevans.com?output_format=md), I can e-mail you some documentation about where to find stored info in the database with WPBookList. * Thread Starter [chemdata](https://wordpress.org/support/users/chemdata/) * (@chemdata) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943291) * Thanks. I went back to phpmyadmin and found the store version of the book and made a copy. At least if something goes wrong I have the data and can get it back to where it was. BTW I also tried rolling it back but that did not make it any better so then I updated it again. * Thanks for your help. * Thread Starter [chemdata](https://wordpress.org/support/users/chemdata/) * (@chemdata) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943361) * Finally I took your initial advice and deactived and deleted the plugin. I then reinstalled it without success. It still behaved as it did before. If anyone has any idea they are welcomed. Thanks to all. * Plugin Author [Jake Evans](https://wordpress.org/support/users/forwardcreation/) * (@forwardcreation) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943456) * Well, since you’re already digging around in the database, in the ‘wpbooklist_jre_users_table’ table, there should be a column titled ‘role’ and a column titled ‘permissions’– for the role column, enter ‘SuperAdmin’, and for the ‘Permissions’ column, enter this string: ‘Yes-Yes-Yes-Yes-Yes’ – that should give you access to everything. These values are supposed to be set when a user installs or updates WPBookList( the user that installs or updates the plugin gets the ‘SuperAdmin’ role – and there can only be one WPBookList ‘SuperAdmin’), but it’s a brand-new feature in version 6.0.0, so there are still a couple bugs. The intention is to allow website owners to let other individuals log in and add books to/manage their own libraries, while restricting their access to anything but WPBookList. Can you tell me what those values in your database are, before you change them please? * Thread Starter [chemdata](https://wordpress.org/support/users/chemdata/) * (@chemdata) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943588) * OK. Went to the table and entered SuperAdmin for the role which was NULL and entered Yes-Yes-Yes-Yes-Yes for the permissions which was Yes-Yes-Yes-No-No . * Nothing seems to have changed as I still do not have access to settings and cannot do a search on books. I can add and edit/delete books. * Plugin Author [Jake Evans](https://wordpress.org/support/users/forwardcreation/) * (@forwardcreation) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943637) * Hmm, ok, try this – install this plugin – [https://wordpress.org/plugins/transients-manager/](https://wordpress.org/plugins/transients-manager/)– once installed and activated, in the WordPress dashboard, hover over the ‘Tools’ entry, then click on ‘Transients’. You should see a button on the next page that says ‘Delete All Transients’ – click that button (don’t worry, I promise nothing important will disappear – this is a tried-and-true tool I use almost daily). Now try to access those parts of WPBookList again that you couldn’t access before. Any change? Also, make sure there’s only ONE entry in the ‘wpbooklist_jre_users_table’ table with the role of SuperAdmin (that one being you). Also, if you do make any more changes in the database, be sure to ‘Delete All Transients’ each time before trying to access any part of WPBookList. * Thread Starter [chemdata](https://wordpress.org/support/users/chemdata/) * (@chemdata) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943700) * Great that resolved all the backend (admin) issues as I can view all that I wasn’t able to before. * As for the front end (what the visitors see) when one click on the Book List page the visitor is not able to search as when you try it just refreshes the page. It will also not take one to the page selected instead coming back to page 1. * Plugin Author [Jake Evans](https://wordpress.org/support/users/forwardcreation/) * (@forwardcreation) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943776) * Awesome, glad that worked! Now as far as the Searching & Filtering goes, that is an issue that will be fixed in the 6.0.1 release – but I’ve actually got that particular issue already taken care of, if you want to download the next version a bit early and check it out – get it at [http://jakerevans.com/wpbooklist.zip](http://jakerevans.com/wpbooklist.zip)– just delete your current install and install this one. Also, btw, if you end up really liking WPBookList (especially this new version 6.0.0+), you can always throw a review my way at [https://wordpress.org/support/plugin/wpbooklist/reviews/?filter=5](https://wordpress.org/support/plugin/wpbooklist/reviews/?filter=5)! * Thread Starter [chemdata](https://wordpress.org/support/users/chemdata/) * (@chemdata) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10943816) * I think we will wait for the release to come out officially but thanks for the offer. As for the review, its the least we can do, as its a very good plugin and the support is fantastic. Once again thanks for the help. * Thread Starter [chemdata](https://wordpress.org/support/users/chemdata/) * (@chemdata) * [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/#post-10954284) * The plugin as now been updated and everything works satisfactorily. All previous isues are no longer issues. Thanks again. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/access-problem-5/page/2/?output_format=md) [→](https://wordpress.org/support/topic/access-problem-5/page/2/?output_format=md) The topic ‘Access Problem’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wpbooklist_cddce4.svg) * [WordPress Book List](https://wordpress.org/plugins/wpbooklist/) * [Frequently Asked Questions](https://wordpress.org/plugins/wpbooklist/#faq) * [Support Threads](https://wordpress.org/support/plugin/wpbooklist/) * [Active Topics](https://wordpress.org/support/plugin/wpbooklist/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wpbooklist/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wpbooklist/reviews/) * 16 replies * 2 participants * Last reply from: [Jake Evans](https://wordpress.org/support/users/forwardcreation/) * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/access-problem-5/page/2/#post-10954330) * Status: resolved