Title: Access Permissions Failed
Last modified: August 20, 2016

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# Access Permissions Failed

 *  Resolved [jackiepeters](https://wordpress.org/support/users/jackiepeters/)
 * (@jackiepeters)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/access-permissions-failed/)
 * Hi,
 * I’m just trying to get this plugin working. Access Permissions is red. I have
   my partner ID and partner key. I also assigned a unique IP address to my website
   through my hosting company and added that IP address to the list on my account(
   it’s 69.163.211.240)
 * Can you let me know why it’s still not working? Thanks!
 * [http://wordpress.org/extend/plugins/doppelme-avatars/](http://wordpress.org/extend/plugins/doppelme-avatars/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [DoppelMe](https://wordpress.org/support/users/doppelme/)
 * (@doppelme)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/access-permissions-failed/#post-3227341)
 * Fastest way to get this resolved is to email [support@doppelme.com](https://wordpress.org/support/topic/access-permissions-failed/support@doppelme.com?output_format=md)
   mentioning your partnerid. They can check your installation and let you know 
   what is missing
 *  Plugin Author [DoppelMe](https://wordpress.org/support/users/doppelme/)
 * (@doppelme)
 * [13 years, 3 months ago](https://wordpress.org/support/topic/access-permissions-failed/#post-3227386)
 * Note that you can now enter * in your whitelist if you don’t know what your IP
   address is.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Access Permissions Failed’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [DoppelMe](https://wordpress.org/support/users/doppelme/)
 * Last activity: [13 years, 3 months ago](https://wordpress.org/support/topic/access-permissions-failed/#post-3227386)
 * Status: resolved