Title: ‘Access Key Not Valid’ Error Message
Last modified: June 22, 2026

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# ‘Access Key Not Valid’ Error Message

 *  Resolved [AnnRan](https://wordpress.org/support/users/annran/)
 * (@annran)
 * [3 weeks ago](https://wordpress.org/support/topic/access-key-not-valid-error-message/)
 * 
   I’m having the same problem as in this discussion. [https://wordpress.org/support/topic/error-connecting-6/](https://wordpress.org/support/topic/error-connecting-6/)
   This solution is offered in that discussion, but I’m sorry, I don’t know what
   to do with that (_Please check that **cURL** and **allow\_url\_fopen** are enabled
   in** php.ini**._)I don’t have an option to Sync to the Cloud, because the plugin
   is trying to sync to the cloud, but never completes. There’s only the “spinning”
   icon. I have this error message in my dashboard: _Access key is not valid, update
   the plugin settings. Anti-Spam by CleanTalk._But my access key is correct. And
   my subscription is up to date. And this notification in CleanTalk settings:_Jun
   21 2026 16:00:53: Error occurred while checking account status. cURL error 28:
   Operation timed out after 10001 milliseconds with 0 out of 0 bytes received_This
   error message wasn’t there a couple days ago when I was working on the site.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Faccess-key-not-valid-error-message%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [denisxam](https://wordpress.org/support/users/denisxam/)
 * (@denisxam)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/access-key-not-valid-error-message/#post-18945632)
 * Hello,
 * Thank you for your request.
 * I see that requests have begun to arrive, perhaps everything has improved for
   you, It’s possible that something has changed on your server side. One of these
   actions may help you:
    - Clear your site’s cache (including cache plugins)
    - Check whether cURL support is enabled in php.ini on your web server. Go to
      the “Summary & Support” section in the plugin settings and look at the status
      of the cURL support check. If you see a red cross, please contact your hosting
      provider.
    - Check if our IPs are available from your webserver: [https://cleantalk.org/help/cleantalk-servers-ip-addresses](https://cleantalk.org/help/cleantalk-servers-ip-addresses)(
      points 1-3).
    - WordPress Admin Page – Settings – Anti-Spam by CleanTalk – Advanced settings–
      change the “Use WordPress HTTP API” option – Save Changes.
      After each action
      click “Synchrinize with Cloud” in the plugin settings, wait until the rotating
      icon disappears and refresh the page.
    - Is there a result?
 *  Thread Starter [AnnRan](https://wordpress.org/support/users/annran/)
 * (@annran)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/access-key-not-valid-error-message/#post-18948580)
 * Thank you for responding! I just checked and all is working again. “Protection
   is active” with all green check marks and no more error message. Whatever was
   the problem cleared up without me having to do anything.
 *  Thread Starter [AnnRan](https://wordpress.org/support/users/annran/)
 * (@annran)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/access-key-not-valid-error-message/#post-18948581)
 * Resolved
 *  Plugin Support [denisxam](https://wordpress.org/support/users/denisxam/)
 * (@denisxam)
 * [2 weeks, 3 days ago](https://wordpress.org/support/topic/access-key-not-valid-error-message/#post-18948617)
 * Hello!
 * We are always happy to help you.
   Protecting your websites from spam is our mission.

Viewing 4 replies - 1 through 4 (of 4 total)

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to reply to this topic.

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 * 4 replies
 * 2 participants
 * Last reply from: [denisxam](https://wordpress.org/support/users/denisxam/)
 * Last activity: [2 weeks, 3 days ago](https://wordpress.org/support/topic/access-key-not-valid-error-message/#post-18948617)
 * Status: resolved