Access key doesn’t stay connected

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support amagsumov

    (@amagsumov)

    3 days, 9 hours ago

    Hello @harmlessvikmartin

    One of the following actions may help resolve the issue:
    1. Check if the CleanTalk IP addresses are available from your web server: https://cleantalk.org/help/cleantalk-servers-ip-addresses#anti-spam.
    2. Check if CURL support and allow_url_fopen (in php.ini) options are available and enabled on your web server. You can ask your webmaster or hosting provider about this.
    3. WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → change the “Use WordPress HTTP API” option → Save Changes.

    After each action, click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears, and refresh the page.

    Did it help?

    keesjan

    (@keesjan)

    2 days, 15 hours ago

    same here:

    Toegangssleutel kan niet automatisch worden verkregen:SERVER_ERROR NO: 8 MSG: {“[domainname.com]”:”An account connected to the website [domainname.com] already exists. Please restore access to the account here: https:\/\/cleantalk.org\/my\/reset_password?forgotten_email=1″}

    ([domainname.com] is my domain ofcourse)

    But when clicking the ‘sync with cloud’, it syncs..

    I can log in. So why reset the password?

    SummaryStatistics

    • SummaryStatistics
    • Laatste spamcontrole aanvraag aan de https://moderate13.cleantalk.org server was op mei 21 2026 10:06:40.Gemiddelde aanvraagtijd voor afgelopen 7 dagen: 0.456 seconden.Laatste keer dat SpamFireWall werd geactiveerd voor xxx.xxx.xxx.x IP op mei 21 2026 05:55:23SpamFireWall is geüpdatet mei 20 2026 13:07:15. Bevat nu 15404 regels.SpamFireWall heeft onbekend gebeurtenissen verzonden op mei 21 2026 09:35:27.JavaScript bibliotheek (Bot Detector) is ingeschakeldPlugin versie 6.79Server requirements check
    • PHP version: 5.6+cURL support: ingeschakeldallow_url_fopen: ingeschakeldPHP memory_limit: 128M+max_execution_time: 30+ secondscURL multi-request functions: ingeschakeldConnectionsEr zijn geen problemen met de serververbinding.

    PS: Also, the link is not user-friendly. Should be like? https://cleantalk.org/my/reset_password?forgotten_email=1

    • This reply was modified 2 days, 15 hours ago by keesjan.
    • This reply was modified 2 days, 15 hours ago by keesjan.
    Plugin Support denisxam

    (@denisxam)

    2 days, 15 hours ago

    Thank you for your response.

    Please check that CURL support and the allow_url_fopen parameter (in the php.ini file) are available and enabled on your web server. You can contact your webmaster or hosting provider regarding this issue.
    And clear the cache on your site (caching plugins).


    If this does not help, please contact us via our private Ticket System and add there a link to this topic: https://cleantalk.org/my/support/open.

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