Support » Plugin: IP2Location Country Blocker » Access Denied. You do not have permission to access the page on this server.

Access Denied. You do not have permission to access the page on this server.

  • Resolved kpress

    (@kpress)


    3 years, 5 months ago

    Hi,

    We have a few customers reported that they were not able to log out. They received the error message “Access Denied. You do not have permission to access the page on this server.” I found this error message in your code. Please let me know how we can fix this issue.

    I wanted to upload a screenshot of the error message but I don’t see a way to attach it to this ticket.

    Thanks,

    Kevin

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ip2location

    (@ip2location)

    3 years, 5 months ago

    Please make sure you are not blocking any logged-in users.

    Thread Starter kpress

    (@kpress)

    3 years, 5 months ago

    We blocked some countries on the front end. These customers can log in but they could not log out. So far only 3 customers have reported this issue. I am not able to reproduce this error myself.

    Plugin Author ip2location

    (@ip2location)

    3 years, 5 months ago

    Hi,

    Can you create an account for us on your website? We will try to reproduce the issue on your site.

    Please contact us directly at support [at] ip2location.com for these.

Viewing 3 replies - 1 through 3 (of 3 total)
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