Access Denied

  • Resolved Julie

    (@ahj2017)


    4 years, 3 months ago

    Hi

    I’ve inadvertently blocked access to one of our websites by activating a couple of settings in mini-orange 2FA. I was exploring the other options on the dashboard and I think because I tried setting protect wp_config file and htaccess (amongst others) I’ve damaged the setup.

    I’ve tried disabling the plugin through the database, but I don’t have enough knowledge of the other wp_options which may also be causing the problem.

    I can’t currently get to the wordpress login. Any help would be appreciated.

    Regards

    Julie

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author miniOrange

    (@cyberlord92)

    4 years, 3 months ago

    Hi Julie,

    Thank you for reaching out to us.

    Can you share the screenshot of the issue? Are you blocked on WordPress?
    If yes, it might be that your IP is blocked. Can you try accessing the website for any other network like from home or from mobile?

    If this is not the issue can you let me know what exactly it is? If possible please send us a request from our support from in the plugin one of the experts will quickly get it to contact you.

    For immediate access, you can just rename the miniorange plugin. By renaming the plugin, you automatically deactivate the plugin.

    Thank You.

    Thread Starter Julie

    (@ahj2017)

    4 years, 3 months ago

    Hi

    I was totally blocked on WordPress, I got no login page which meant I couldn’t raise a support ticket from the plugin. I was also unable to browse to the site itself. I did try renaming the plugin, disabling all plugins, none of these resolved the issue.

    I had a look at the site files using FTP, and noticed that .htaccess had a date/time stamp matching the time of my changes. When I compared the content to another site, there was some extra code added. Once I removed this, everything worked again.

    Won’t be doing that again!

    Regards

    Julie

    Plugin Author miniOrange

    (@cyberlord92)

    3 years, 11 months ago

    Hi @ahj2017,

    Thank you for reaching out to us.

    Could you please drop in a query from the plugin so that we can debug this issue and solve it for you at the earliest.
    All you need to submit your query from the plugin, our team will get back to you and help you out with the solution as soon as possible.

    Let us know if you have any questions.
    Waiting to hear from you.

    • This reply was modified 3 years, 11 months ago by miniOrange.
    Thread Starter Julie

    (@ahj2017)

    3 years, 11 months ago

    I’m not sure why this message has been sent!

    You can see from my previous reply over 3 months ago, that I resolved the problem myself by using FTP and undoing the changes to .htaccess file made by miniOrange.

    Plugin Author miniOrange

    (@cyberlord92)

    3 years, 11 months ago

    Hi @ahj2017,

    Thank you for the response.

    As per your confirmation, I believed this issue has been resolved in your site.
    So we are closing this thread.

    Feel free to discuss if you need any other help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Access Denied’ is closed to new replies.