Support » Plugin: GDPR Cookie Compliance » Accept button enables all despite settings in popup

  • Resolved roystoliday

    (@roystoliday)


    Hi,
    I’m currently evaluating your plugin for my own site. I like the style of the pop-up, in particular the settings pop up.

    I have the following configuration.

    Strictly Necessary Cookie – Always enabled (user cannot disable)
    3rd Party Cookies – Turned on, default status of disabled. I also have a my Google Analytics site tag here in the footer.

    1. I clear all cookies for the site.
    2. I open the site.
    3. I see the banner.
    4. I click ‘Settings’.
    5. I see the popup.
    6. I click on the ‘Strictly Necessary Cookies’. They are enabled and not changeable. This is correct.
    7. I click on ‘3rd Party Cookies’. I see it is disabled. Again, this is correct.
    8. I see the ‘Enable All’ button. I don’t want to enable all. It is the only button here. There is no save button.
    9. I close the popup by clicking the top right cross (my only option).
    10. The only way I have to dismiss the banner is to click ‘Accept’. I click it.
    11. I click on ‘Change Cookie Settings’ floating menu.
    12. I click on the ‘3rd Party Cookies’ tab. It is now enabled. I did not enable it before, so it was enabled when I clicked ‘Accept’.

    How, in the above situation, can I leave with the default of ‘3rd Party Off’ and ‘Strictly Necessary’ on?
    The only way I can see is to enable and then disable the 3rd part option, then I can see a new ‘Save Changes’ button that appears. Clicking this then gets me the state I want, but it’s not really a viable workaround.

    Can you help?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Remains a problem after the recent update (2.1.5).

    GDPR rules require that a user must make an active step to expressly consent to non necessary plugins. Leaving them activated and expecting the user to turn them off is not compliant.

    This doesn’t appear to be possible with the above configuration, at least with the free version of this plugin.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @roystoliday

    Thanks for your message and for using our plugin.

    Unfortunately we won’t be able to change our plugin to enable the above workflow.
    The above configuration and behaviour of our plugin is correct and intended.

    Most website owners prefer that their users agree to all cookies, which is the reason why the ‘Enable All’ button is visible instead of ‘Save’ button.

    Adding a Save button would complicate the User Interface and provide lesser results for website owners.

    We’re really sorry we can’t be of more help on this.

    Hi @mooveagency
    I’m sorry but your reply to @roystoliday above doesn’t look GDPR compliant to me either.

    My understanding of the GDPR requirement is that the user must be offered an explicit choice between Accept or Reject, and these must have equal prominence. Obviously, “Most website owners prefer that their users agree to all cookies” but if there is any justification for the GDPR beyond EU bureaucracy, it must be putting the choice in the user’s hands. Using methods to “lead” the user to the site owner’s preferred option is not compliant. I can refer you to the UK ICO guidance on this if you want.

    Unless I’m missing something – which is of course possible – this is not the behaviour you’re describing. Are you able to convoice me this is GDPR compliant (eg by reference to UK ICO guidance or approval)?

    BTW, I’m asking because your plug-in looks the best so far; if it wasn’t leading the pack I wouldn’t bother. Most of the others seem to do half the job and then dump you in the desert. And that may be why the proportion of compliant sites I come across is tiny. Far too many are stuck in the old mode of “We use cookies, now click on OK” which doesn’t cut it.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @duncanpt

    Thanks for your comments and for using our plugin.

    The discussions about what is GDPR compliant and what is not could go on forever and everyone interprets the guidance differently.

    This is the reason why every website owner is responsible for making sure their own website is compliant as per their understanding of GDPR requirements. We cannot help you here.

    My understanding of the GDPR requirement is that the user must be offered an explicit choice between Accept or Reject, and these must have equal prominence.

    Our plugin has Accept and Reject button of equal prominence on the Cookie Banner, see the settings options here:
    https://ps.w.org/gdpr-cookie-compliance/assets/screenshot-11.png?rev=2103343
    and watch our tutorial video here: https://vimeo.com/255655268

    OUR PLUGIN DOES NOT MAKE YOUR WEBSITE COMPLIANT. YOU ARE RESPONSIBLE FOR ENSURING THAT ALL GDPR REQUIREMENTS ARE MET ON YOUR WEBSITE.

    EOD

Viewing 4 replies - 1 through 4 (of 4 total)
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