Support » Plugin: GDPR Cookie Compliance » Accept button doesn’t work

  • Resolved joeyreclameaandekustnl

    (@joeyreclameaandekustnl)



    Hi,

    Seems to be a problem with this theme and the plugin.

    (I disabled all other plugins, it doesn’t seem be to be a plug-in conflict so I assume it’s the theme?).

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Moove Agency

    (@mooveagency)

    Hi there,

    Thanks for using our plugins.

    I’ve checked the website provided, and I’ve found a console error, this is the Google Maps scripts added to your footer. Please check the scripts included to the footer (this is not part of the GDPR plugin), as the layout is wrong (<script> tag inside another <script> tag).
    Once the issue is fixed the javascript trigger for the accept button should work properly.

    Screenshot here: https://ibb.co/VLqGsLC

    I hope this makes sense.

    joeyreclameaandekustnl

    (@joeyreclameaandekustnl)

    Weird, I just changed it but it still doesn’t work. I did fix some console issues but it hasn’t solved the button problem.

    Plugin Author Moove Agency

    (@mooveagency)

    Hi @joeyreclameaandekustnl,

    Thanks for your patience on this. I’ve tried to check the accept button issue on your site as well, but the link provided returns 404. Could you please update the link to your site and I will continue the investigation.

    Thanks for your help.

    joeyreclameaandekustnl

    (@joeyreclameaandekustnl)

    Domain is now http://boxopslag.nl/

    Thanks.

    Plugin Author Moove Agency

    (@mooveagency)

    Thanks for the quick response.

    Could you please ensure the GDPR plugin is active on the website?

    joeyreclameaandekustnl

    (@joeyreclameaandekustnl)

    Hi, plugin is active.

    Edit: I see there are some caching issues. Working on it.

    Edit: Seems to be working after the wordpress update to 5.01. No idea if that has to do with it. But it’s fixed.

    Plugin Author Moove Agency

    (@mooveagency)

    Could you please purge all the caches? The GDPR code is not included in your page source, so it seems a caching issue on your site.

Viewing 7 replies - 1 through 7 (of 7 total)
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