Support » Plugin: Akismet Anti-Spam » Absolute junk

  • Installed and it constantly says outbound https is not working. I’m able to use all the debug tools they provided and it shows that SSL is setup correctly, but their plugin still doesn’t. Brought this to support and their reply was essentially a shrug. Not worth the headache.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Christopher Finke

    (@cfinke)

    Design Engineer at Automattic

    It looks like your support ticket is still open and active, so hopefully you’re able to find a solution there. If not, I can walk you through some debugging steps to find out exactly why Akismet says that your site can’t connect.

    Hi,

    It’s still open and slowly going nowhere. Their latest reply was still on SSL, telling me that HTTPS: Fail clinches it (for Jetpack). But in their advanced debug log it shows HTTP and HTTPS as fail with curl 28 error – a timeout:

    SERVER_PORT: 443
    HTTPS: on
    REMOTE_ADDR: 128.206.136.189
    PROTECT_TRUSTED_HEADER: {“trusted_header”:”REMOTE_ADDR”,”segments”:1,”reverse”:false}

    TEST RESULTS:

    HTTP: FAIL
    HTTPS: FAIL
    IDENTITY_CRISIS: PASS
    SELF: FAIL

    RAW TEST RESULTS:

    HTTP
    cURL error 28: Resolving timed out after 5514 milliseconds

    HTTPS
    cURL error 28: Resolving timed out after 5513 milliseconds

    Followed by these:

    [body] => {“error”:”Can not resolve your domain \”A record\””,”error_description”:”We were unable to resolve the A record for your domain. It is likely that you have recently registered your domain name. It takes several hours for new or transferred domain names to start working, so please come check back later. If you’re still having the same error after 48 hours, please contact your web hosting provider.”}
    [response] => Array
    (
    [code] => 400
    [message] => Bad Request
    )

    I just can’t believe that this is SSL related if it thinks HTTP is also failing.

    Again, all of the above was specific to Jetpack, but surprisingly from Akismet support. I had a ticket open with both of them and they closed the Jetpack one. I have no idea if Akismet has its own debugging or anything, it just tells me that outbound HTTPS isn’t working.

    Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Thanks for the extra details. Those Jetpack tests are helpful. I also found the emails you exchanged with my colleagues, and will reply very soon. Hopefully we can get this all fixed so you can use the 2 plugins!

Viewing 3 replies - 1 through 3 (of 3 total)
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